7, 12 August 2013
During a routine inspection
We spoke to three providers who used staff from the agency. They told us they were more than satisfied with the staff that were supplied. They said 'I have no concerns as far as their work ethics go. They are well trained and very good'. 'They are absolutely fantastic. I can only give them praise. The young people here always have the staff they want'. 'They always follow care instructions'.
We found people had expressed their views and values and had been involved in making decisions regarding their care and support. Children using the service had opportunity and support within the assessment framework to consider the options available to them.
Care planning was person centred. This meant people's care and support was planned according to their wishes and choices as well as respecting the need for safety. People were protected from unlawful discrimination and were supported to attend school, access healthcare and take part in community life and use recreational facilities.
People were cared for by staff that had been carefully recruited, of good character and well trained and supported.
Quality monitoring systems helped to ensure people received a safe and effective service. People's views were listened to.