During the inspection of this practice, we spoke with two doctors who worked at the practice, the practice manager, a selection of other staff such as nurses and receptionists.We talked to some patients and asked about their experiences when visiting the practice. They told us they were satisfied with the care, support and advice they had received. One patient said 'The practice staff are excellent. The GP's the reception staff and the nurses they are all very very good'. Another said 'Absolutely great, I know I am always going to get help when I need it. I have nothing to add, I receive good care and attention.'
We observed the experiences of patients who used the service. We saw that staff interacted and communicated well with people. When we looked around the practice we found that it was clean and tidy.
We found that patients were safeguarded against the risk of abuse.
We saw that effective systems were in place to deal with any complaints made about the practice.
The practice was compliant in all of the outcome areas we looked at during this inspection.