We carried out this inspection in response to concerns raised regarding waiting times to see a doctor.The majority of patients we spoke with during our visit were satisfied with the care and treatment they received at the doctor's surgery. They felt that they were able to access appointments with the doctors within a reasonable time frame particularly in the event of an emergency or when they were unwell.
One patient said 'I have not had to wait long to see a doctor, if my first choice isn't available one of the other two tend to be available.' Another patient said 'Since I have registered here it has been spot on, I have been satisfied with this practice and I don't think I have ever had to wait long for an appointment'.
Another patient told us that 'Generally things were alright'. They also told us there were times when they had been kept waiting for their appointment but staff kept them updated as to why there were delays. A patient told us staff were 'Very helpful' and another patient said the GPs were 'All very nice.'