The Care Quality Commission
  • Doctor
  • GP practice

Heywood Family Practice

Overall: Good read more about inspection ratings

Lodway Gardens, Pill, Bristol, BS20 0DL (01275) 372105

Provided and run by:
Heywood Family Practice

All Inspections

6 July 2023

During a monthly review of our data

We carried out a review of the data available to us about Heywood Family Practice on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.

This could change at any time if we receive new information. We will continue to monitor data about this service.

If you have concerns about Heywood Family Practice, you can give feedback on this service.

26 June 2019

During an annual regulatory review

We reviewed the information available to us about Heywood Family Practice on 26 June 2019. We did not find evidence of significant changes to the quality of service being provided since the last inspection. As a result, we decided not to inspect the surgery at this time. We will continue to monitor this information about this service throughout the year and may inspect the surgery when we see evidence of potential changes.

23 & 24 February 2016

During a routine inspection

Letter from the Chief Inspector of General Practice

We carried out an announced comprehensive inspection at Heywood Family Practice on 23 & 24 February 2016. Overall the practice is rated as good.

Our key findings across all the areas we inspected were as follows:

  • There was an open and transparent approach to safety and an effective system in place for reporting and recording significant events.
  • Risks to patients were assessed and well managed.
  • Staff assessed patients’ needs and delivered care in line with current evidence based guidance. Staff had the skills, knowledge and experience to deliver effective care and treatment.
  • Feedback from patients about their care was consistently and strongly positive.
  • The practice worked closely with other organisations and with the local community in planning how services were provided to ensure that they meet patients’ needs. The practice worked in partnership with the Community Nurses, for example, with the shared care of patients in ‘Safe Haven beds’ (these are community based beds in nursing homes intended to prevent hospital admission).
  • The practice implemented suggestions for improvements and made changes to the way it delivered services as a consequence of feedback from patients and from the patient participation group. For example adjustments were made to the telephony service to improve access.
  • Patients said they were treated with compassion, dignity and respect and they were involved in their care and decisions about their treatment.
  • Information about services and how to complain was available and easy to understand.
  • Patients said they found it easy to make an appointment with a named GP and that there was continuity of care, with urgent appointments available the same day.
  • The practice had very good facilities and was well equipped to treat patients and meet their needs.
  • There was a clear leadership structure and staff felt supported by management. The practice proactively sought feedback from staff and patients, which it acted on.
  • The provider was aware of and complied with the requirements of the Duty of Candour.

The areas where the provider should make improvement are:

  • Ensure there is controlled access to the medicine keys.

  • Ensure the audit process for prescriptions included any handwritten prescription forms.
  • The practice should put a process in place for auditing minor surgery.
  • Ensure access to the minor surgery room is restricted.

Professor Steve Field CBE FRCP FFPH FRCGP

Chief Inspector of General Practice