Letter from the Chief Inspector of General Practice
We carried out an announced comprehensive inspection at Dr Munira Mohamed on 2 February 2016. Overall the practice is rated as good.
Our key findings across all the areas we inspected were as follows:
- There was an open and transparent approach to safety and an effective system in place for reporting and recording significant events.
- Risks to patients were assessed and well managed.
- Staff assessed patients’ needs and delivered care in line with current evidence based guidance. Staff had the skills, knowledge and experience to deliver effective care and treatment.
- Patients said they were treated with compassion, dignity and respect and they were involved in their care and decisions about their treatment.
- Information about services and how to complain was available and easy to understand.
- Patients said they found it easy to make an appointment with a named GP and that there was continuity of care, with urgent appointments available the same day.
- The practice had good facilities and was well equipped to treat patients and meet their needs.
- There was a clear leadership structure and staff felt supported by management. The practice proactively sought feedback from staff and patients, which it acted on.
- The provider was aware of and complied with the requirements of the Duty of Candour.
We saw one area of outstanding practice:
Dr Munira Mohamed has made great efforts to engage with the local Urdu speaking community. She was able to consult in Urdu and regularly gives talks to women’s groups about women’s health and has extended the services that the surgery offers to better meet the needs of this group. The practice provides many information leaflets in Urdu.
The areas where the provider should make improvement are:
- Review opening times and access to appointments for patients unable to attend during normal surgery opening times.
- Ensure that all staff are aware of the practice mission statement and strategy and their responsibilities in relation to them.
Professor Steve Field (CBE FRCP FFPH FRCGP)
Chief Inspector of General Practice