78 Hoylake Crescent

On this page

• Overview
• Shared direction and culture
• Capable, compassionate and inclusive leaders
• Freedom to speak up
• Workforce equality, diversity and inclusion
• Governance, management and sustainability
• Partnerships and communities
• Learning, improvement and innovation

Care workers felt positive about the service and were supported by the senior staff. Care workers completed a range of training courses. There was a number of policies which are regularly reviewed to ensure they reflected current best practice.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

Care workers told us they felt very positive about the service. Care workers commented, “The registered manager has helped me learn a lot in the last few years and we can call them any time during the day”, and “Very supportive regarding my shifts and everything. If we need more staff, I can call anytime.”

There were daily handover meetings and monthly staff meetings where issues and best practice were discussed. Care workers completed regular training to ensure they were up to date with current best practice.

Care workers felt they were supported by senior staff and the provider.

The registered manager explained they supported people to provide feedback on their care. There was a survey carried out with people living at the home which used pictures to support people to describe their care. There was also feedback obtained from relatives and staff on the care being provided.

We did not look at Freedom to speak up during this assessment. The score for this quality statement is based on the previous rating for Well-led.

The registered manager confirmed there was a clear management structure within the home. There was a team leader, senior care worker and care workers who supported people in the home.

The provider had a range of policies and procedures which were regularly reviewed to ensure they reflected current best practice. The provider had a number of quality assurance audits to enable them to monitor the quality of the care provided.

We did not look at Partnerships and communities during this assessment. The score for this quality statement is based on the previous rating for Well-led.

The registered manager explained they attended the provider forums run by the local authority and completed training to maintain their nursing registration. Care workers also completed regular training to keep the up to date on best practice.

Learning from incidents and accidents, safeguarding and complaints were shared with care workers and actions to reduce the risk of recurrence were discussed.