197 Bagnall Road

Ratings

• Overall

  Good

• Safe

  Good

• Effective

  Good

• Caring

  Good

• Responsive

  Good

• Well-led

  Good

Our view of the service

Date of assessment 8 July to 17 July 2024. 197 Bagnall Road is a is a domiciliary care agency providing personal care and support to older people and younger adults with a physical disability, people living with dementia, autistic people, people with a learning disability, people with sensory impairment and people living with mental health issues. At the time of the assessment, the service was supporting 2 people with their personal care needs. This was our first assessment at 197 Bagnall Road. New services are assessed to check they are likely to be safe, effective, caring, responsive, and well-led when they register with the Care Quality Commission (CQC). We assessed a total of 33 quality statements from the safe, effective, caring, responsive and well-led key questions. The assessment of these 33 quality statements indicated areas of good practice. Our overall rating is good. We expect health and social care providers to guarantee people with a learning disability and autistic people respect, equality, dignity, choices and independence and good access to local communities that most people take for granted. ‘Right support, right care, right culture’ is the guidance CQC follows to make assessments and judgements about services supporting people with a learning disability and autistic people and providers must have regard to it.

People's experience of this service

People told us the provider had carried out an assessment before they started receiving care and that this was done with their input. People felt the provider had a positive safety culture, they knew how to raise any concerns and they would be listened to and concerns acted upon. People felt supported by staff and that they kept them safe from potential harm, including maintaining a safe home environment. People told us staff promoted their independence, choice and control, they were supported to access healthcare if needed, and they were treated with dignity and respect.