The Care Quality Commission
  • Doctor
  • GP practice

The Elms Medical Centre

Overall: Good read more about inspection ratings

Green Lane, Whitefield, Manchester, Greater Manchester, M45 7FD (0161) 766 2662

Provided and run by:
The Elms Medical Centre

Important: The provider of this service changed - see old profile

All Inspections

During an assessment under our new approach

The Elms Medical Centre is an NHS GP practice which provides primary care services to patients in Greater Manchester. The practice is currently rated as good overall, with all key questions rated as good. We carried out an announced assessment of equity of access on 26 February 2024. We received mixed feedback from patients regarding access to care. However, this was improving, and we found that the practice had organised services to meet patients’ needs, particularly those who were most likely to have difficulty accessing care. The practice was using feedback and other information to monitor and improve access. Following this assessment the practice continues to be rated good overall, with all key questions rated as good.

9 April 2019

During a routine inspection

We carried out an announced comprehensive inspection at The Elms Medical Centre on 9 April 2019 as part of our inspection programme.

We based our judgement of the quality of care at this service on a combination of:

  • what we found when we inspected
  • information from our ongoing monitoring of data about services and
  • information from the provider, patients, the public and other organisations.

We have rated this practice as good overall and good for all population groups.

We found that:

  • The practice provided care in a way that kept patients safe and protected them from avoidable harm.
  • Patients received effective care and treatment that met their needs.
  • Staff dealt with patients with kindness and respect and involved them in decisions about their care.
  • The practice organised and delivered services to meet patients’ needs. Patients could access care and treatment in a timely way.
  • The way the practice was led and managed promoted the delivery of high-quality, person-centre care.

Whilst we found no breaches of regulations, the provider should:

  • include information about how a patient can contact the Parliamentary and Health Service Ombudsman in the response letter to complainants and provide a written response to patients who make verbal complaints.
  • provide the staff responsible for infection control with additional training for their additional responsibility.
  • review the GP appointment levels and patients access to appointments.

Details of our findings and the evidence supporting our ratings are set out in the evidence tables.

Dr Rosie Benneyworth BM BS BMedSci MRCGP

Chief Inspector of Primary Medical Services and Integrated Care