We carried out a review of the data available to us about Brookland House on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Brookland House, you can give feedback on this service.
Brookland House is a domiciliary care agency providing care to people in their own homes in Shropshire. At the time of our inspection 100 people were receiving the regulated activity of personal care from the service. Not everyone using the service received personal care. CQC only inspects where people receive personal care, which is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided.
People's experience of using this service and what we found
People and their relatives told us they felt safe. Risks associated with people's care and home environments were identified, assessed and well managed. Staff knew how to keep people safe. People received their medicines safely and when needed, by staff trained in medicine management.
The prevention and control of infections were managed in line with government guidance and provider procedures.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
The registered manager had systems and processes in place to monitor and review the quality of the service provided, for example, audits of care plans. Staff felt supported by the management team, who worked in an open and transparent way.
Rating at last inspection
The last rating for the service was good, (published 25 September 2019).
Why we inspected
We received concerns in relation to missed calls and unsafe recruitment of staff. As a result, we undertook a focused inspection to review the key questions of safe and well-led only. We found no evidence during this inspection that people were at risk of harm from this concern. Please see the safe and well led sections of this full report.
For those key questions not inspected, we used the ratings awarded at the last inspection to calculate the overall rating.
The overall rating for the service has remained good based on the findings of this inspection.
You can read the report from our last comprehensive inspection, by selecting the ‘all reports’ link for Brooklands House on our website at www.cqc.org.uk.
Follow Up
We will continue to monitor information we receive about the service, which will help inform when we next inspect.
Infil House is a domiciliary care service providing care and support to people in their own homes. They were providing a service to 32 people at the time of the inspection. Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.
People’s experience of using this service and what we found
The provider recruited staff safely and ensured that required checks were completed before they started to provide care to people.
People received care from a team of regular care workers. They were deployed to meet people's needs and respond to changes in their need.
The provider had submitted notifications as necessary to the Care Quality Commission. The provider is legally obliged to send us notifications of incidents, events or changes that happen to the service within a required timescale.
People received safe care and support because staff were trained to recognise signs of potential abuse.
Staff followed good hygiene practice when supporting people in their own homes.
People were supported by a caring and kind staff team. People were supported to maintain their independence and their privacy and dignity was valued and respected.
People received safe care and support because risks were assessed and managed to reduce the likelihood of avoidable harm.
Systems used for the management of medicines were safe and people received their medicines as prescribed.
The provider arranged training for staff that met the needs of people using the service. Staff were assessed for their competency which ensured they were safe to work with people.
Care plans were developed for each individual and included people's preferences and wishes.
Audits were in place that checked the quality of the service. Action plans were implemented and followed where necessary. There was an open culture in the service and the registered manager made themselves available to people.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
This was the first inspection of this location. The service was rated as good.
Why we inspected
This was a planned inspection based on the provider being a new legal entity.