Archived: Park Road Surgery

Letter from the Chief Inspector of General Practice

We carried out an inspection of Park Road Surgery on 11 November 2014 as part of our comprehensive programme of inspection of primary medical services.

We have rated the practice as providing a good service overall. Details of these findings are in the following report, but in summary our key findings were as follows:

• Information from NHS England and the clinical commissioning group (CCG) indicated that the practice had a good track record for maintaining patient safety.

• The staff made effective use of clinical supervision and staff meetings to ensure the practice worked collaboratively with other agencies to improve the service of people in the community.

• All the patients who completed CQC comment cards, and those we spoke with during our inspection told us that the staff demonstrated a supportive attitude, fairness and respect. Patients were treated with kindness and patients’ needs and effective communication with patients appeared to be the priority for the practice.

• The practice had an effective complaints policy and responded appropriately to complaints about the practice.

• The leadership team were effective and had a vision and purpose for the practice. There were systems in place to drive continuous improvement.

• There were good infection control processes and the practice was visibly clean and well kept.

Sincerely,

Professor Steve Field (CBE FRCP FFPH FRCGP) 

Chief Inspector of General Practice