Jane House

Updated 20 January 2022

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008.

As part of CQC’s response to care homes with outbreaks of COVID-19, we are conducting reviews to ensure that the Infection Prevention and Control (IPC) practice is safe and that services are compliant with IPC measures. This was a targeted inspection looking at the IPC practices the provider has in place. We also asked the provider about any staffing pressures the service was experiencing and whether this was having an impact on the service.

This inspection took place on 13 January 2022 and was announced. We gave the service 24 hours’ notice of the inspection.

Updated 20 January 2022

Jane House is a ‘care home’. People in care homes receive accommodation and nursing or personal care as a single package under one contractual agreement. CQC regulates both the premises and the care provided, and both were looked at during this inspection. Jane House provides accommodation and personal care for up to five people and personal care for up to two people in supported living.

At the time of the inspection, there were five people living at Jane House and two people in supported living. We were unable to fully communicate directly with some people receiving support. We spoke with their relatives to obtain their views of the support provided.

The care service has been developed and designed in line with the values that underpin the Registering the Right Support and other best practice guidance. These values include choice, promotion of independence and inclusion. People with learning disabilities and autism using the service can live as ordinary a life as any citizen.

At our last inspection, we rated the service good. At this inspection, we found the evidence continued to support the rating of good and there was no evidence or information from our inspection and ongoing monitoring that demonstrated serious risks or concerns. This inspection report is written in a shorter format because our overall rating of the service has not changed since our last inspection.

There was a manager at the service who was registered with the CQC. A registered manager is a person who has registered with the Care Quality Commission (CQC) to manage the service. Like registered providers, they are ‘registered persons.’ Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

People receiving support and their relatives told us they were confident they or their family member was safe.

There were systems in place to protect people from harm, including how medicines were managed. Staff were trained in how to recognise and respond to abuse and understood their responsibility to report any concerns to the management team.

Safe recruitment processes were followed and appropriate checks had been undertaken, which made sure suitable staff were employed to care for people.

People’s care records contained detailed information and reflected the care and support being given. The service provided a programme of activities to suit people’s preferences.

The service was responsive to people’s needs. People and their relatives could be confident that any concerns or complaints would be listened to and dealt with.

People’s privacy and dignity was respected and promoted. Staff knew people well and positive, caring relationships had been developed. People were encouraged to express their views and they were involved in decisions about their care. Staff understood how to support people in a sensitive way.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems supported this practice.

Staff were provided with relevant training, supervision and appraisal so they had the skills they needed to undertake their role.

People were supported to access a range of healthcare services. People were also supported to eat and drink enough to meet their needs and to make informed choices about what they ate.

There were quality assurance and audit processes in place to make sure the service was running well.