We carried out an inspection of this service following our annual review of the information available to us including information provided by the practice. Our review indicated that there may have been a significant change to the quality of care provided since the last inspection.
This inspection focused on the following key questions:
Are services effective?
Are services well-led?
We based our judgement of the quality of care at this service on a combination of:
- what we found when we inspected
- information from our ongoing monitoring of data about services and
- information from the provider, patients, the public and other organisations.
Because of the assurance received from our review of information we carried forward the ratings for the following key questions:
Are services safe? – Good
Are services caring? – Good
Are services responsive? – Good
We have rated this practice as good overall and good for all patient population groups.
At this inspection we found:
- The service routinely reviewed the effectiveness and appropriateness of the care it provided. It ensured that care and treatment was delivered according to evidence- based guidelines.
- Staff involved and treated people with compassion, kindness, dignity and respect.
- There was a strong focus on continuous learning and improvement at all levels of the organisation.
- Leaders demonstrated that they understood the challenges to quality and sustainability. The practice had a clear vision and credible strategy to provide high quality sustainable care.
Dr Rosie Benneyworth BM BS BMedSci MRCGP
Chief Inspector of Primary Medical Services and Integrated Care