The Care Quality Commission
  • Doctor
  • GP practice

Heathfielde Medical Centre

Overall: Good read more about inspection ratings

8 Lyttelton Road, Hampstead, London, N2 0EQ (020) 8458 9262

Provided and run by:
Heathfielde Medical Centre

All Inspections

6 July 2023

During a monthly review of our data

We carried out a review of the data available to us about Heathfielde Medical Centre on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.

This could change at any time if we receive new information. We will continue to monitor data about this service.

If you have concerns about Heathfielde Medical Centre, you can give feedback on this service.

6 February 2020

During an annual regulatory review

We reviewed the information available to us about Heathfielde Medical Centre on 6 February 2020. We did not find evidence of significant changes to the quality of service being provided since the last inspection. As a result, we decided not to inspect the surgery at this time. We will continue to monitor this information about this service throughout the year and may inspect the surgery when we see evidence of potential changes.

11/12/2018

During a routine inspection

This practice is rated as Good overall. (Previous rating February 2016 – Good).

The key questions at this inspection are rated as:

Are services safe? – Good

Are services effective? – Good

Are services caring? – Good

Are services responsive? – Good

Are services well-led? - Good

We carried out an announced comprehensive at Heathfielde Medical Centre as part of our inspection programme.

At this inspection we found:

That the provider had effective governance processes in place, risk was well managed and there was evidence of improvements to patient care.

  • The practice had clear systems to manage risk so that safety incidents were less likely to happen. When incidents did happen, the practice learned from them and improved their processes.
  • The practice routinely reviewed the effectiveness and appropriateness of the care it provided. It ensured that care and treatment was delivered according to evidence- based guidelines.
  • Staff involved and treated patients with compassion, kindness, dignity and respect.
  • Patients found the appointment system easy to use and reported that they were able to access care when they needed it.
  • There was a strong focus on continuous learning and improvement at all levels of the organisation.

The areas where the provider should make improvements are:

  • Improve the audit system in relation to the monitoring of prescription pads in accordance with national NHS guidelines.

Professor Steve Field CBE FRCP FFPH FRCGP
Chief Inspector of General Practice

Please refer to the detailed report and the evidence tables for further information.

9 February 2016

During a routine inspection

Letter from the Chief Inspector of General Practice

We carried out an announced comprehensive inspection at Heathfielde Medical Centre on 9 February 2016. Overall the practice is rated as good.

Our key findings across all the areas we inspected were as follows:

  • There was an open and transparent approach to safety and an effective system in place for reporting and recording significant events.
  • Risks to patients were assessed and well managed.
  • Staff assessed patients’ needs and delivered care in line with current evidence based guidance. Staff had the skills, knowledge and experience to deliver effective care and treatment.
  • Patients said they were treated with compassion, dignity and respect and they were involved in their care and decisions about their treatment.
  • Information about services and how to complain was available and easy to understand.
  • Patients said they found it easy to make an appointment with urgent appointments available on the same day.
  • The practice had good facilities and was well equipped to treat patients and meet their needs.
  • There was a clear leadership structure and staff felt supported by management. The practice proactively sought feedback from staff and patients, which it acted on.
  • The provider was aware of and complied with the requirements of the Duty of Candour.

The areas where the provider should make improvement are:

  • To reflect on, and seek to improve, performance relating to patient satisfaction, as identified in the practices’ results from the GP patient survey, and to undertake quality improvement activities.

  • To add emergency contact numbers for staff to the business continuity plan so that staff can be contacted in an emergency.

Professor Steve Field CBE FRCP FFPH FRCGP

Chief Inspector of General Practice