We carried out this inspection to look at the care and welfare provided to patients by the staff of Sunny Meed Surgery. We did not go to the branch surgery as part of our inspection. During our visit we spoke with four patients and seven members of staff including the registered manager. We also collected five responses to a questionnaire we left in the waiting area. We saw that staff treated patients with respect, for example we saw that staff closed doors of the consulting and treatment rooms that provided privacy and dignity to patients. All of the patients that we spoke with told us that they felt respected by the staff at the practice. One patient told us 'Everything is discussed and I feel involved.'
We found that staff were aware of procedures around safeguarding vulnerable adults and children. We saw that the practice had safeguarding policies that related to adults and children and there was a lead contact for these at the practice.
We found the practice clean, tidy and well organised. However, we found some sterile items of equipment that had expired and we had some concerns with the storage of the cleaner's equipment.
Staff felt supported in the practice and each member of staff had the opportunity to meet with their manager on an individual basis to discuss their work.
We saw that the practice had a complaints policy which was made available to patients. We noted that complaints were responded to in a timely manner.
Patients were happy with Sunny Meed Surgery. We were told 'Most doctors are excellent and go above and beyond the call of duty', and 'The reception staff and doctors are always great.'