We carried out a review of the data available to us about Radfield Home Care Wakefield and Huddersfield on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Radfield Home Care Wakefield and Huddersfield, you can give feedback on this service.
Radfield Home Care is a domiciliary care service based in Ossett, near Wakefield. It provides personal care and support to people in their own homes.
People’s experience of using this service:
People said they felt safe using the service and staff showed a good understanding about how to protect people from the risk of harm.
People were safely supported with their medicines and staff were confident in how to support each person according to their needs and abilities.
Recruitment processes were robust and appropriate checks carried out to help ensure staff were suitable to support people using the service. The provider assessed staff’s approach and attitude to caring as part of the recruitment process in order to ensure staff had the right values for their role.
There were enough staff to care for people safely and consistently. People said they enjoyed having care delivered by consistent staff who they knew and trusted.
Accidents and incidents were recorded and monitored to identify where improvements could be made. Any areas for learning from these were shared with staff.
People received the support they needed to eat and drink. People’s particular dietary needs were recorded on the electronic system which staff had continuous access to.
Appropriate systems were in place regarding the mental capacity act (MCA) and people’s rights. Staff understood the legislation and were interested to develop their knowledge further.
People using the service and their relatives spoke highly about Radfield Home Care.
People said staff treated them with dignity and respect and promoted their independence and confidence.
Staff demonstrated the core values of the service and had a compassionate and caring approach towards their work.
Complaints and compliments were managed in an open, transparent and proactive way.
Audits and quality assurance systems were robustly in place and well organised. There was clear, enthusiastic and effective leadership of the service which supported the quality of people’s care delivery within a person-centred culture.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection:
This was the first inspection of the service since it was registered on 7 September 2018.
Why we inspected:
This was a routine comprehensive inspection and in line with our timescales to inspecting services.
Follow up:
We will continue to monitor information and intelligence we receive about the service to ensure good quality care is provided to people. We will return to re-inspect in line with our inspection timescales for Good rated services, however if any further information of concern is received, we may inspect sooner.