Dr Leaver & Partners Also known as Drs Leaver, O'Shea, Lambert and Shahzadi (Harper)

Letter from the Chief Inspector of General Practice

We carried out an announced comprehensive inspection at Jericho Health Centre – Bogdanor on 27 April 2016. Overall the practice is rated as good.

Our key findings across all the areas we inspected were as follows:

• There was an open and transparent approach to safety and an effective system in place for reporting and recording significant events.
• Risks to patients were assessed and well managed.
• Staff assessed patients’ needs and delivered care in line with current evidence based guidance. Staff had been trained to provide them with the skills, knowledge and experience to deliver effective care and treatment.
• Patients said they were treated with compassion, dignity and respect and they were involved in their care and decisions about their treatment.
• Information about services and how to complain was available and easy to understand. Improvements were made to the quality of care as a result of complaints and concerns.
• Patients said they found it easy to make an appointment with a named GP and there was continuity of care, with urgent appointments available the same day.
• The practice had good facilities and was well equipped to treat patients and meet their needs.
• There was a clear leadership structure and staff felt supported by management. The practice proactively sought feedback from staff and patients, which it acted on.
• The provider was aware of and complied with the requirements of the duty of candour.

We saw one area of outstanding practice:

The practice had identified from new patient registrations that it had a number of young families on its list who were newly arrived in the UK with little support available. The practice had set up a scheme to provide information and support to these patients, including promoting the university newcomers club to the families of students and staff how have moved from abroad, and linking university medical students, who are DBS checked and trained in paediatric life support, with these families to provide babysitting services. This supports these families in settling into their new family life in Oxford.

The areas where the provider should make improvements are:

• Work to improve areas of patient outcome where they are below the national and CCG average, by ensuring that patients who are not attending appointments for cancer screening or to manage long term conditions are given wider opportunities to engage with health care provision.

• Work to improve childhood immunisation rates for patients aged up to 24 months.

• . Work to promote extended hour availability to patients, and regularly review patient satisfaction with the practice’s opening hours.

• Continue to work with the patient participation group to identify and provide improvements to the service.

Professor Steve Field (CBE FRCP FFPH FRCGP) 

Chief Inspector of General Practice