The Care Quality Commission
  • Doctor
  • GP practice

The Royton and Crompton Family Practice

Overall: Good read more about inspection ratings

Royton Health Wellbeing Centre, Oldham, Lancashire, OL2 6QW (0161) 357 2315

Provided and run by:
The Royton and Crompton Family Practice

All Inspections

6 July 2023

During a monthly review of our data

We carried out a review of the data available to us about The Royton and Crompton Family Practice on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.

This could change at any time if we receive new information. We will continue to monitor data about this service.

If you have concerns about The Royton and Crompton Family Practice, you can give feedback on this service.

26/9/2022

During an inspection looking at part of the service

We carried out an announced inspection and site visit at The Royton and Crompton Family Practice on 26 September 2022. Overall, the practice is rated as Good.

Set out the ratings for each key question

Safe - Good

Effective - Good

Caring - Good

Responsive - Good

Well-led - Good

The practice was also rated Good at our previous inspection on 16 March 2016.

The full reports for previous inspections can be found by selecting the ‘all reports’ link for Royton and Crompton Family Practice on our website at www.cqc.org.uk

Why we carried out this inspection/review

This was a comprehensive inspection undertaken as part of our comprehensive inspection programme because the practice had moved premises and this was a new registration.

How we carried out the inspection/review

Throughout the pandemic CQC has continued to regulate and respond to risk. However, taking into account the circumstances arising as a result of the pandemic, and in order to reduce risk, we have conducted our inspections differently.

This inspection was carried out in a way which enabled us to spend a minimum amount of time on site. This was with consent from the provider and in line with all data protection and information governance requirements.

This included

  • Conducting staff interviews using video conferencing
  • Completing clinical searches on the practice’s patient records system and discussing findings with the provider
  • Reviewing patient records to identify issues and clarify actions taken by the provider
  • Requesting evidence from the provider
  • Feedback from staff using questionnaires
  • A short site visit

Our findings

We based our judgement of the quality of care at this service on a combination of:

  • what we found when we inspected
  • information from our ongoing monitoring of data about services and
  • information from the provider, patients, the public and other organisations.

We have rated this practice as Good overall.

We found that:

  • The practice cared for patients in a way that kept them safe and protected them from avoidable harm, this included safeguarding and management of risk.
  • Patients received effective care and treatment that met their needs.
  • Staff dealt with patients with kindness and respect and involved them in decisions about their care.
  • The practice adjusted how it delivered services to meet the needs of patients during the COVID-19 pandemic. Patients could access care and treatment in a timely way.
  • The way the practice was led and managed promoted the delivery of high-quality, person-centre care.

The practice should:

  • Put in place the new processes and audit system it has planned to monitor high risk medicines and identify patients who are overdue monitoring checks and call them in for the appropriate tests. In addition they should implement the new drug monitoring policy it has developed to help encourage patients to attend for monitoring checks.
  • Check the records of patients with potential missed diagnoses of diabetes to correct any coding issues and ensure that all required referrals (such as eye screening) are made.
  • Provide emergency steroid cards to patients prescribed more than 3 courses of oral steroids in the last 12 months.
  • Catch up on the backlog of medication reviews and ensure that medication reviews are being done at least annually.

Details of our findings and the evidence supporting our ratings are set out in the evidence tables.

Dr Sean O’Kelly BSc MB ChB MSc DCH FRCA

Chief Inspector of Hospitals and Interim Chief Inspector of Primary Medical Services

23/03/2016

During a routine inspection

Letter from the Chief Inspector of General Practice

We carried out an announced comprehensive inspection at The Royton and Crompton Family Practice on 23 March 2016. Overall the practice is rated as good.

Our key findings across all the areas we inspected were as follows:

  • There was an open and transparent approach to safety and an effective system in place for reporting and recording significant events.
  • Risks to patients were assessed and well managed.
  • Staff assessed patients’ needs and delivered care in line with current evidence based guidance. Staff had been trained to provide them with the skills, knowledge and experience to deliver effective care and treatment.
  • Patients said they were treated with compassion, dignity and respect and they were involved in their care and decisions about their treatment.
  • Information about services and how to complain was available and easy to understand. Improvements were made to the quality of care as a result of complaints and concerns.
  • Patients said they found it easy to make an appointment with a GP and there was continuity of care, with urgent appointments available the same day.
  • The practice had good facilities and was well equipped to treat patients and meet their needs.
  • There was a clear leadership structure and staff felt supported by management. The practice proactively sought feedback from staff and patients, which it acted on.
  • The provider was aware of and complied with the requirements of the duty of candour.

We saw two areas of outstanding practice:

  • There was a strong focus on teamwork. GPs had away days twice a year and there were annual nursing team away days. Staff told us they had regular social get-togethers and said they valued these, helping them work together as a stronger team.

  • The practice carried out regular staff surveys and we saw examples of them making changes following analysing the survey results. For example, an incentive scheme was put in place following areas of staff discontent being identified.

Professor Steve Field (CBE FRCP FFPH FRCGP) 

Chief Inspector of General Practice