We carried out an announced focused inspection at Cross Road Surgery on 16 November 2022.
Overall, the practice is rated as Good
We have rated the domains as:
Safe - Good
Effective - Good
Caring - Not inspected, rating of Good carried forward from previous inspection
Responsive - Not inspected, rating of Good carried forward from previous inspection
Well-led - Good
Following our previous inspection on 10 March 2016, the practice was rated Good overall.
The full reports for previous inspections can be found by selecting the ‘all reports’ link for Cross Road Surgery on our website at www.cqc.org.uk
How we carried out the inspection
This inspection was carried out in a way which enabled us to spend a minimum amount of time on site.
This included
- Conducting staff interviews using video conferencing.
- Completing clinical searches on the practice’s patient records system (this was with consent from the provider and in line with all data protection and information governance requirements).
- Reviewing patient records to identify issues and clarify actions taken by the provider.
- Requesting evidence from the provider.
- A short site visit.
- A staff questionnaire
Our findings
We based our judgement of the quality of care at this service on a combination of:
- what we found when we inspected
- information from our ongoing monitoring of data about services and
- information from the provider, patients, the public and other organisations.
We found that:
- Quality improvements were in place that tackled demographic needs
- The practice provided care in a way that kept patients safe and protected them from avoidable harm.
- Patients received effective care and treatment that met their needs.
- Staff dealt with patients with kindness and respect and involved them in decisions about their care.
- Patients could access care and treatment in a timely way.
- The way the practice was led and managed promoted the delivery of high-quality, person-centre care.
Whilst we found no breaches of regulations, the provider should:
- Implement formal clinical supervision for non medical prescribers and clinicians working within advanced roles.
- The practice should ensure all staff complete safe guarding training to the appropriate level.
- Continue to improve cervical screening uptake.
Details of our findings and the evidence supporting our ratings are set out in the evidence tables.
Dr Sean O’Kelly BSc MB ChB MSc DCH FRCA
Chief Inspector of Hospitals and Interim Chief Inspector of Primary Medical Services