The Care Quality Commission
  • Doctor
  • GP practice

Wolseley Medical Centre

Overall: Good read more about inspection ratings

Londesborough Street, Hull, Humberside, HU3 1DS (01482) 335300

Provided and run by:
Wolseley Medical Centre

All Inspections

19-21 December 2023

During a routine inspection

We carried out an announced inspection at Wolseley Medical Centre on 19-21 December 2023. Overall, the practice is rated as Good.

Safe – Good

Effective – Good

Caring - Good

Responsive - Good

Well-led – Good

The full reports for previous inspections can be found by selecting the ‘all reports’ link for Wolseley Medical Centre on our website at www.cqc.org.uk

Why we carried out this inspection

This inspection was a focused inspection in response to aged ratings.

How we carried out the inspection

This inspection was carried out in a way which enabled us to spend a minimum amount of time on site.

This included:

  • Conducting staff interviews using video conferencing.
  • Completing clinical searches on the practice’s patient records system (this was with consent from the provider and in line with all data protection and information governance requirements).
  • Reviewing patient records to identify issues and clarify actions taken by the provider.
  • Requesting evidence from the provider.
  • A short site visit.

Our findings

We based our judgement of the quality of care at this service on a combination of:

  • what we found when we inspected
  • information from our ongoing monitoring of data about services and
  • information from the provider, patients, the public and other organisations.

We found that:

  • The practice provided care in a way that kept patients safe and protected them from avoidable harm.
  • Patients received effective care and treatment that met their needs.
  • The practice regularly reviewed its access arrangements for patients
  • The practice used clinical audits to improve care and treatment.
  • The practice dealt with complaints in a timely manner and learned from them.
  • The way the practice was led and managed promoted the delivery of high-quality, person-centre care.

Whilst we found no breaches of regulations, the provider should:

  • Continue to develop medicines stewardship including their response to important safety alerts.
  • Continue to improve their monitoring of patients with long term conditions such as diabetes and asthma.
  • Seek ways in implementing a freedom to speak up guardian.

Details of our findings and the evidence supporting our ratings are set out in the evidence tables.

Dr Sean O’Kelly BSc MB ChB MSc DCH FRCA

Chief Inspector of Hospitals and Interim Chief Inspector of Primary Medical Services

9 June 2015

During a routine inspection

Letter from the Chief Inspector of General Practice

We carried out an announced comprehensive inspection at Wolseley Medical Centre on 9 June 2015. Overall the practice is rated as good.

Specifically, we found the practice to be good for providing safe, effective, caring and responsive services that were well-led.

Our key findings across all the areas we inspected were as follows:

  • Staff understood and fulfilled their responsibilities to raise concerns and report incidents and near misses. All opportunities for learning from internal and external incidents were maximised.
  • The practice offered a variety of pre-booked appointments, walk-in clinics and extended opening hours.
  • Patients said they were treated with compassion, dignity and respect and they were involved in their care and decisions about their treatment. Information was provided to help patients understand the care available to them.
  • The practice safely and effectively provided services for all patient groups. The staff were caring and ensured all treatments being provided followed best practice guidance. The practice was well-led and responsive to patients’ needs.
  • The practice had systems and processes in place to ensure they provided a safe service.
  • The practice had an effective governance system in place, was well organised and actively sought to learn from performance data, complaints, incidents and feedback.

However there were areas of practice where the provider needs to make improvements. Importantly the provider should:

  • Ensure practice meetings include discussions and records of all alerts that are issued to the practice.
  • Ensure staff are aware of all policies and easy access to them is granted.
  • Ensure practice staff and multi-disciplinary care meetings are held regularly or when required and document them.
  • Ensure all staff are aware of the business continuity arrangements for the practice.
  • Ensure all staff appraisals are held regularly and in line with practice protocols.
  • Ensure the practice complaints procedure is clearly displayed in waiting areas.
  • Ensure all staff have completed mandatory training to support them in providing consistent and safe care.

Professor Steve Field (CBE FRCP FFPH FRCGP) 

Chief Inspector of General Practice