Archived: Cropredy Surgery

Letter from the Chief Inspector of General Practice

We carried out an announced comprehensive inspection at Dr JA Wright and Dr B Tucker, more commonly known as Cropredy Surgery in Oxfordshire on 24 November 2016. Overall the practice is rated as good.

Our key findings across all the areas we inspected were as follows:

• There was an open and transparent approach to safety and an effective system in place for reporting and recording significant events.

• Staff understood and fulfilled their responsibilities to raise concerns and report incidents and near misses. All opportunities for learning from internal and external incidents were maximised.

• Staff assessed patients’ needs and delivered care in line with current evidence based guidance. Staff had the skills, knowledge and experience to deliver effective care and treatment.

• An understanding of the clinical performance and patient satisfaction of the practice was maintained. The practice had reviewed clinical performance and implemented actions to improve. The practice was seeking to improve already high levels of patient satisfaction.

• Feedback from patients relating to access to services and the quality of care was significantly higher when compared with local and national averages. This was collaborated by written and verbal feedback collected during the inspection.

• The practice implemented suggestions for improvements and made changes to the way it delivered services as a consequence of feedback from patients and from the patient participation group.

• The practice had good facilities and was well equipped to treat patients and meet their needs.

• The practice actively reviewed complaints and how they are managed and responded to and made improvements as a result.

• Cropredy Surgery had a clear vision to deliver high quality, patient-centred care and promote good outcomes for patients. The practice had developed clear aims and objectives. These reflected the principle that patients came first, underpinned by a philosophy of providing safe and personalised high quality general practice care.

The area where the provider should make improvement is:

• Continue to review patient outcomes to ensure that patients receive appropriate care and treatment. This would include a review of the system in place to promote completion of dementia care plans in order to increase patient uptake.

Professor Steve Field CBE FRCP FFPH FRCGP

Chief Inspector of General Practice