14 August 2019
During a routine inspection
Novus Care Limited is a home care service providing personal and nursing care to 30 people aged 65 and over, living in their own homes.
Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.
People’s experience of using this service and what we found
Medicines were not always managed safely. Staff were not always following the provider’s policies or national guidance. People’s care plans did not always have information about people’s prescribed medicines. Medicines risk assessments contained contradictory information.
We found a breach of regulation with respect to this.
Service management and leadership was inconsistent. Systems and processes to monitor and improve quality and safety in the service were not always effective.
We found a breach of regulation with respect to this.
People were protected from the risk of harm and abuse. There were enough suitably skilled and qualified staff to support people and meet their needs.
People were supported by skilled staff with the right knowledge and training.
Staff had developed caring bonds with people and upheld their privacy, dignity and independence.
People’s care and support met their needs and reflected their preferences. Staff upheld people’s human rights.
There were clear, robust processes for managing quality and safety in the service.
People were supported to have maximum choice and control of their lives. Staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
This service was registered with us on 24 September 2018 and this is the first inspection.
Why we inspected
This was a planned inspection. We inspect newly registered services within the first year after their registration.
We have found evidence that the provider needs to make improvements. Please see the safe and well-led sections of this full report.
You can see what action we have asked the provider to take at the end of this full report.