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Radis Community Care (Childwick House)

Overall: Good read more about inspection ratings

Childwick House, Howard De Walden Way, Newmarket, CB8 0QZ (01638) 660967

Provided and run by:
G P Homecare Limited

Important: The provider of this service changed. See old profile

Latest inspection summary

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Background to this inspection

Updated 17 August 2019

The inspection

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. We checked whether the provider was meeting the legal requirements and regulations associated with the Act. We looked at the overall quality of the service and provided a rating for the service under the Care Act 2014.

Inspection team

The inspection was carried out by one inspector

Notice of inspection

We gave the service 24 hours’ notice of the inspection visit because we needed to make arrangements to meet people to seek their feedback.

Inspection site visit activity started on 1 July 2019 and ended on 5 July 2019. It included a visit to the provider’s office location on 1 July 2019 to meet with people using the service, the provider and staff and to review care plans and other records.

Service and service type

This service provides care and support to people living in specialist ‘extra care’ housing. Extra care housing is purpose-built or adapted single household accommodation in a shared site or building. The accommodation is [bought] [or] [rented] and is the occupant’s own home. People’s care and housing are provided under separate contractual agreements. CQC does not regulate premises used for extra care housing; this inspection looked at people’s personal care [and support] service.

The service did not have a manager registered with the Care Quality Commission. The registered manager had very recently left employment and the service was being managed by an acting manager who was looking to apply for registration with CQC soon. A registered manager, along with the provider is legally responsible for how the service is run and for the quality and safety of the care provided.

During the inspection

We spoke with five people who used the service about their experience of the care provided. We also spoke with five members of staff including the acting manager, the area manager, two team leader and a care worker. We spoke with a visiting healthcare professional.

We reviewed a range of records. This included two people’s care records and multiple medication records. We looked at two staff files in relation to recruitment and staff supervision. A variety of records relating to the management of the service, including policies and procedures were reviewed.

After the inspection

We looked at training data and quality assurance records. In the following days we left CQC contact details for additional staff and relatives of people who used the service to contact us with feedback, however we received no responses.

Overall inspection

Good

Updated 17 August 2019

About the service:

Radis Community Care (Childwick House) provides care and support to people living in specialist 'extra care' housing. Extra care housing is purpose-built or adapted single household accommodation in a shared site or building. The accommodation is rented and is the occupant's own home. People's care and housing are provided under separate contractual agreements. CQC does not regulate premises used for extra care housing; this inspection looked at people's personal care and support service.

Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.

In August 2018 Radis Community Care (Childwick House) took ownership of the care contract which was previously provided by another care provider. At the time of our visit there were 25 people in receipt of the regulated activity of personal care.

People’s experience of using this service and what we found

People were happy with the care and support they received from the care staff who visited them.

There were enough staff to make sure that people were safe, and their needs met in a timely manner.

People were supported to take their medicines by staff who were trained and had been assessed to be competent to administer medicines.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible.

People were supported by staff who had received training and support to carry out their job roles effectively.

Staff were kind, caring and promoted people’s dignity.

Information from audits, incidents and quality checks were used to drive continuous improvements to the service people received.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

This service was registered with us on 19 September 2018 and this is the first inspection.

Why we inspected

This was a planned inspection following the service's registration with the Commission.