Updated 17 August 2019
The inspection
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. We checked whether the provider was meeting the legal requirements and regulations associated with the Act. We looked at the overall quality of the service and provided a rating for the service under the Care Act 2014.
Inspection team
The inspection was carried out by one inspector
Notice of inspection
We gave the service 24 hours’ notice of the inspection visit because we needed to make arrangements to meet people to seek their feedback.
Inspection site visit activity started on 1 July 2019 and ended on 5 July 2019. It included a visit to the provider’s office location on 1 July 2019 to meet with people using the service, the provider and staff and to review care plans and other records.
Service and service type
This service provides care and support to people living in specialist ‘extra care’ housing. Extra care housing is purpose-built or adapted single household accommodation in a shared site or building. The accommodation is [bought] [or] [rented] and is the occupant’s own home. People’s care and housing are provided under separate contractual agreements. CQC does not regulate premises used for extra care housing; this inspection looked at people’s personal care [and support] service.
The service did not have a manager registered with the Care Quality Commission. The registered manager had very recently left employment and the service was being managed by an acting manager who was looking to apply for registration with CQC soon. A registered manager, along with the provider is legally responsible for how the service is run and for the quality and safety of the care provided.
During the inspection
We spoke with five people who used the service about their experience of the care provided. We also spoke with five members of staff including the acting manager, the area manager, two team leader and a care worker. We spoke with a visiting healthcare professional.
We reviewed a range of records. This included two people’s care records and multiple medication records. We looked at two staff files in relation to recruitment and staff supervision. A variety of records relating to the management of the service, including policies and procedures were reviewed.
After the inspection
We looked at training data and quality assurance records. In the following days we left CQC contact details for additional staff and relatives of people who used the service to contact us with feedback, however we received no responses.