Archived: Synergy Homecare - Bolton

Synergy Homecare – Bolton is a domiciliary care agency, providing personal care to people living in their own homes in the community. They provide support to; younger adults, older people, people with dementia, learning disabilities or autistic spectrum disorder, people with mental health issues or physical disabilities and people with sensory impairment. At the time of our inspection there were 57 people receiving a service.

Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.

People’s experience of using this service and what we found

The service had effective systems to help keep people safe from abuse. General and individual risk assessments were in place and reviewed and updated as required. Medicines were managed safely.

The service had a robust recruitment procedure and staffing levels were sufficient to meet people’s needs. Staff induction was thorough and training was on-going. Staff demonstrated a high level of motivation to deliver a good service, with regard being paid to people’s privacy and dignity.

Care files in the office and in people’s homes evidenced that people’s care and support needs were fully assessed. People’s nutritional needs and preferences were documented and adhered to. Systems and training were in place to help ensure people were treated fairly and without discrimination.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

The service was as flexible as possible to try to accommodate people’s wishes. People’s preferences and choices were respected. People’s communication methods and needs were recorded.

Audits and checks were in place and records of complaints, accidents and incidents and safeguarding concerns analysed for any patterns or trends. The results were used to inform improvements to service delivery. Records evidenced good partnership working with the local authority and other professionals and agencies.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

This service was registered with us on 9 November 2018 and this is the first inspection.

Why we inspected

This was a planned inspection.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.