Caring Connections

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

We assessed 2 quality statement in the caring key question and found no areas of concern. The scores for these areas have been combined with scores based on the rating from the last inspection which was rated good. Our rating for the key question has not changed and remains good The service was caring. Overall, people described staff as caring, compassionate and respectful during their delivery of care. People felt that staff respected their privacy, dignity and independence.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

Overall people described staff as caring and compassionate and respectful of their privacy and dignity. People’s comments included, “Yes, kind and caring. All my carers are really nice. They treat me like we’re friends. They listen and make sure I am happy with them. They treat me like an adult. They know if I’m in pain and help me through. They come mostly on time if they are going to be late or send a different carer they call to let me know. There’s always at least one carer I know they never sent 2 carers I’ve never met”; “They tidy my things up before they go. I trust them with my personal information. They don’t talk to me about other people they visit, and I trust they don’t talk about me to others. I know about confidentiality” and, “We’ve used a lot of companies, and this is the most professional so far.”

Staff spoke about people in a caring and compassionate way and they provided examples of how they respected people's privacy and dignity.

Partners reported no concerns about the service at the time of this assessment.

We did not look at Treating people as individuals during this assessment. The score for this quality statement is based on the previous rating for Caring.

People knew their rights and told us staff promoted their independence, choice and control. People’s comments included “Oh yes, very respectful. I have a key box but they know I like to answer my front door, so they ring the bell and wait for me to answer. If they are going to be late they ring me. It’s usually the same girls that come, they have let me know if it changes."

Staff understood the importance of promoting people's independence, choice and control and provided examples of how they did this.

Procedures in place for assessing people’s needs and planning their care considered and recorded people’s personal choices. In addition, people’s wishes in maintaining their independence in areas of personal care were recorded and formed part of their care planning process.

We did not look at Workforce wellbeing and enablement during this assessment. The score for this quality statement is based on the previous rating for Caring.