Dr H W Ng & Partner Also known as Scott Park Surgery

Updated 5 December 2018

Dr H W Ng & Partner, also known as Scott Park Surgery, is a community general practice that provides primary medical care for around 2,700 patients who live in the Eastwood area to the North of Southend-on-Sea in Essex. According to Public Health England, the patient population is predominantly white British with a slightly higher than average percentage of patients aged over 49 years as compared with the rest of England. There is a less than average percentage of patients in the age range 20 to 39 years and a lower percentage of patients aged under 9 years.

Dr H W Ng & Partner has one principal GP with occasional sessions each week by an established locum doctor. The practice manager is also a partner in the practice. There are two practice nurses who run a variety of appointments for people with long term conditions. There is a practice manager and a team of non-clinical, administrative and reception staff who all work part-time, sharing a range of roles.

The practice is registered to provide the following regulated activities: treatment of disease, disorder or injury; diagnostic and screening procedures and maternity and midwifery services. The practice provides a range of clinics and services, which are detailed in this report, and operates generally between the hours of 8 am and 6.30pm, Monday to Friday with additional hours till 7.15pm on every Monday evening. Weekend and bank holiday appointments are available via local out of hours services. Outside of these hours, primary medical services are accessed through the NHS 111 service.

Updated 5 December 2018

This practice is rated as Good overall. (Previous rating March 2015 – Good)

We carried out an announced comprehensive inspection on 8 November 2018 to ask the service the following key questions; are services safe, effective, caring, responsive and well-led?

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions.

Our findings were:

Are services safe? We found that this service was providing safe services in accordance with the relevant regulations.

Are services effective? We found that this service was providing effective care in accordance with the relevant regulations.

Are services caring? We found that this service was providing caring services in accordance with the relevant regulations.

Are services responsive? We found that this service was providing responsive care in accordance with the relevant regulations.

Are services well-led? We found that this service was providing well-led care in accordance with the relevant regulations.

Our key findings were:

• We found an open and transparent approach to safety at the service.
• There was an effective system to record and report significant events.
• Risks to patients were assessed and well managed.
• Information relating to patients was accurate and enabled staff to make appropriate treatment choices.
• Patients’ care needs were assessed and delivered according to their need.
• Treatment and care was delivered in line with current evidence based guidance.
• Staff had the skills, knowledge and experience to deliver effective care and treatment.
• The service maintained appropriate standards of cleanliness and hygiene.
• Information about how to complain was available and easy to understand.
• The clinic worked proactively with those services that referred patients into the service, to improve their experience.
• The service was well equipped to treat patients and the facilities met their needs.
• Patient feedback was consistently positive.
• Patients said they were treated with compassion, dignity and respect and were fully involved in the decisions about their care and treatment.
• The service proactively sought feedback from staff and patients, which it acted on.
• The service was aware and complied with the requirements of the duty of candour.

The areas where the provider should make improvements are:

• Implement regular fire drills
• Review the storage of emergency medicines and equipment

Professor Steve Field CBE FRCP FFPH FRCGPChief Inspector of General Practice

Please refer to the detailed report and the evidence tables for further information.

Updated 5 December 2018

Updated 5 December 2018

Updated 5 December 2018

Updated 5 December 2018

Updated 5 December 2018

Updated 5 December 2018