Tarrys Residential Home

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• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

People were supported by kind staff who promoted their independence, choice and control. Staff were aware of people’s preferences and wishes and supported people in line with these. One staff member said, “I listen to residents needs and wants.” Staff gave examples of person-centred care. People’s care records included details of how they liked their care. People’s risk assessments and care plans were regularly reviewed and updated where needed. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Kindness, compassion and dignity during this assessment. The score for this quality statement is based on the previous rating for Caring.

We did not look at Treating people as individuals during this assessment. The score for this quality statement is based on the previous rating for Caring.

Staff understood the importance of supporting people to make choices they were able to and gave several examples of how they achieved this. One staff member said, “listen, be kind, compassionate, give them reassurance.” Another staff member said, “I always let the residents make their own choices from tea or coffee, what they like to wear and try promote them to do little bits themselves.” Staff also gave examples of how they supported people to maintain their independence and achieve positive outcomes that mattered to the person. For example, giving encouragement to a person who wanted to increase their mobility. The registered manager told us they had recently discussed Mental Capacity with staff and supported them to understand fluctuating capacity where an individual was able to make certain decisions at one time but unable to make the same decision at a different time. They did this to further support staff to promote people's choice and control over their care. The registered manager gave examples which demonstrated that they involved people and their families with assessments and decisions about people's care.

People's choice, control and independence was promoted. One person said, "I’m treated exactly like the staff are. I get two choices of dinner. I choose my own clothes to wear.” A relative stated, “My relative gets options for their dinner and tea. The home-made food is really good, fresh food. I know the staff listen to them because I know one day they changed their clothes about four times as they have a habit of changing their mind.”

People's consent was recorded in their care records. Where people were unable to provide consent, staff sought consent from their relatives where appropriate. The registered manager had appropriately made Deprivation of Liberty Safeguards (DoLS) applications when a people needed to be deprived of their liberty. The registered manager kept a record of people's DoLS and ensured they were up to date. People's care records contained details of their likes, dislikes, preferred names and how they preferred to be cared for. This information supported staff to deliver care in line with people's preferences and wishes.

We did not look at Responding to people’s immediate needs during this assessment. The score for this quality statement is based on the previous rating for Caring.

We did not look at Workforce wellbeing and enablement during this assessment. The score for this quality statement is based on the previous rating for Caring.