This practice is rated as Good overall. (Previous inspection 12 May 2015 – Good)
The key questions are rated as:
Are services safe? – Good
Are services effective? – Good
Are services caring? – Good
Are services responsive? – Good
Are services well-led? – Good
We carried out an announced comprehensive inspection at Greenbank Surgery on 1 May 2018 as part of our inspection programme.
Previously we carried out an announced comprehensive inspection at Greenbank Surgery on 1 May 2015. The overall rating for the practice was good with a rating of outstanding for the key question of well-led and outstanding for the population group of people whose circumstances may make them vulnerable. The full comprehensive report on the May 2015 inspection can be found by selecting the ‘all reports’ link for Greenbank Surgery on our website at www.cqc.org.uk.
At this inspection we found:
- The practice had clear systems to manage risk so that safety incidents were less likely to happen. When incidents did happen, the practice learned from them and improved their processes.
- The practice routinely reviewed the effectiveness and appropriateness of the care it provided. It ensured that care and treatment was delivered according to evidence- based guidelines.
- Staff involved and treated patients with compassion, kindness, dignity and respect.
- Patients told us they found it difficult to book an appointment with a GP of their choice but reported they were extremely happy with consultations.
- There was a strong focus on continuous learning and improvement at all levels of the organisation.
- We received eight comment cards all of which were highly positive about the level of care experienced.
- There was a clear leadership structure and staff felt supported by management.
- There was a system in place to manage and learn from significant incidents and complaints.
Professor Steve Field CBE FRCP FFPH FRCGPChief Inspector of General Practice