About the service Deepdale Neurological Centre is a specialist care home which provides care and accommodation for up to 8 people who may have a brain injury, other neurological conditions and/or physical and mental health needs. At the time of inspection 6 people lived at the home, however 1 person was in hospital at the time of our inspection.
At the last inspection we found the safety and quality of people’s care was compromised. The registered manager had implemented an action plan to address the breaches of regulation and recommendations found at the last inspection and had made improvements to all aspects of the service.
People’s experience of using this service and what we found
People living at Deepdale Neurological Centre benefited from a service that was safe, effective, caring, responsive and well led.
Regular health and safety checks were carried out to ensure the home was a safe environment for people to live in. Risks to people were identified, managed and mitigated by staff to lessen the risk of harm to people. People received their medications as prescribed and by staff who were trained and competent.
Staff recruitment processes ensured staff were safe to work with people. In addition to mandatory training, staff received more specialised training to help deliver care to people which was tailored to their specific health care needs.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
People’s accommodation was not unlike a self-contained flat. People told us they felt at home at Deepdale Neurological Centre. We observed staff support and interact with people in a caring and respectful way.
The registered manager was described by staff as being helpful and approachable. The manager helped instil a positive culture which was committed to delivering high-quality and individualised care to people. Staff also understood, shared and practiced this ethos and values.
The service worked in collaboration and partnership with other relevant organisations to help achieve better and more positive outcomes for people.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection and update
The last rating for this service was requires improvement (report published 5 November 2019). The provider completed an action plan after the last inspection to show what they would do and by when to improve.
At this inspection we found improvements had been made and the provider was no longer in breach of regulations.
Why we inspected
We carried out an unannounced comprehensive inspection of this service on 1 and 2 October 2019. Breaches of legal requirement were found in relation to safe care and treatment, staffing and good governance. We also made recommendations in relation to infection prevention and control, mental capacity, record keeping, end of life care and quality assurance. The provider completed an action plan after the last inspection to show what they would do and by when to improve.
We undertook this inspection to check they had followed their action plan and to confirm they now met legal requirements.
We looked at infection prevention and control measures under the Safe key question. We look at this in all care home inspections even if no concerns or risks have been identified. This is to provide assurance that the service can respond to COVID-19 and other infection outbreaks effectively.
The overall rating for the service has changed from requires improvement to good based on the findings of this inspection.
You can read the report from our last comprehensive inspection, by selecting the ‘all reports’ link for Deepdale Neurological Centre on our website at www.cqc.org.uk
Follow up
We will continue to monitor information we receive about the service, which will help inform when we next inspect.