UK Prime Care Services

On this page

• Overview
• Assessing needs
• Delivering evidence-based care and treatment
• How staff, teams and services work together
• Supporting people to live healthier lives
• Monitoring and improving outcomes
• Consent to care and treatment

Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence. At our last assessment we rated this key question requires improvement. At this assessment the rating has changed to good. This meant people’s outcomes were consistently good, and people’s feedback confirmed this.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The service made sure people’s care and treatment was effective by assessing and reviewing their health, care, wellbeing and communication needs with them. People had initial assessments before they first started receiving care. These were reviewed regularly with people and their relatives to identify if any changes needed to be made. A person said, “I receive regular reviews and I always feel listened to. Any changes I’ve requested have been implemented smoothly, which shows how responsive the team is to my needs."

The service planned and delivered people’s care and treatment with them, including what was important and mattered to them. They did this in line with legislation and current evidence-based good practice and standards. The registered manager met with people, their relatives and liaised with the relevant health and social care professionals to gather important information about people’s medical histories, health conditions and care needs. Local authority assessments were also reviewed and discussed to form people’s care plans.

The service worked well across teams and services to support people. They made sure people only needed to tell their story once by sharing their assessment of needs when people moved between different services. People and their relatives told us how staff liaised closely with them, as due to the funding nature of some care packages, it was managed directly by people or their relatives, who would liaise with the relevant professionals if needed. However, we saw the registered manager contacted a range of services on behalf of people where they needed extra support to do this.

The service supported people to manage their health and wellbeing to maximise their independence, choice and control. The service supported people to live healthier lives and where possible, reduce their future needs for care and support. People and their relatives told us staff checked on their health and monitored their wellbeing. People were supported with exercise regimes and to access outside spaces for fresh air to increase their wellbeing. A person said, “With their support, my mobility and confidence has improved significantly. Additionally, their consistency and encouragement have positively impacted my overall wellbeing."

The service routinely monitored people’s care and treatment to continuously improve it. They ensured that outcomes were positive and consistent, and that they met both clinical expectations and the expectations of people themselves. People and their relatives told us about the positive benefits they had as a result of the care they received. Comments included, “Since they started providing a service to my [family member], they feel happier and more comfortable. Their mental wellbeing has improved because they know they are getting the correct help” and “The help we get in the morning allows them to do more during the day. I feel without this, they’d struggle, especially in the winter.”

The service told people about their rights around consent and respected these when delivering person-centred care and treatment. The provider followed best practice around mental capacity assessments and staff completed the relevant training to help them understand the importance of involving people in decisions about their care. Staff told us they made sure they asked people for consent before they provided any care to them. Whilst staff respected people’s decisions if they refused support, staff told us about techniques they used to try and encourage and reassure people during their care visits.