Archived: The Practice Campsfield House Health Care Centre

We considered our inspection findings to answer questions we always ask:

.Is the service safe?

.Is the service effective?

.Is the service caring?

.Is the service responsive?

.Is the service well-led?

This is the summary of what we found.

Is the service safe?

An assessment of people's health care and treatment needs was carried out when people started to use the service. Risk assessments were in place. Audits were carried out to look at accidents and incidents and the necessary action was taken to keep people safe. Information was available to show that the service worked with other agencies to help ensure people's health needs were met safely.

Is the service effective?

We spoke with seven people who used the service who told us they were happy with the service they received. One person said; "The staff are very good." Another person said; "The healthcare is excellent." And; "This is the best health care I have received since I arrived in this country." People said health care staff worked hard to make sure their health care needs were met and we were told that staff were kind and supportive. People also commented how helpful and friendly the workers were.

Staff we spoke with were knowledgeable about people's health care needs. Staff had received some training to help them in their role and to understand the different health and treatment needs of people they worked with. Staff were observed to be patient and supportive as they worked with people.

Is the service caring?

People spoken with were positive about the health care provided by staff. One person said; "The healthcare is good." Another said; "The staff are friendly." We found people were encouraged to be involved in decision making. Staff were helpful and offered people information and support about their care. We saw there was good interaction between staff and people who used the service.

Is the service responsive?

Information was collected by the service with regard to the person's healthcare and support needs when they started to use the service. Various assessments were completed by the staff of the service with the person to help make sure staff could meet their health care needs.

Referrals for specialist advice were made when staff needed guidance to ensure the health needs of people were met. People's individual needs were taken into account and they, or their representative if they were not able, were involved in all decision making with regard to their health care and treatment. They were kept informed and given information to help them understand the care and treatment choices available to them.

A health care forum was not in place for representatives of people who used the service to discuss the running of the service and to ensure the service was responsive in meeting the changing needs of people.

Is the service well-led?

There was a focus from management on the provision of individual care and support to people who use the service. Staff told us if they needed to raise any concerns they felt they would be listened to.

People who used the service told us they felt able to speak to the manager and staff about any issues.