• Care Home
  • Care home

Archived: Dovehaven Lodge

Overall: Good read more about inspection ratings

Tag Lane, Ingol, Preston, Lancashire, PR2 7AB (01772) 723745

Provided and run by:
Mark Jonathan Gilbert and Luke William Gilbert

Important: The provider of this service changed. See old profile
Important: The provider of this service changed. See new profile

Latest inspection summary

On this page

Background to this inspection

Updated 22 June 2019

The inspection:

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. This inspection was planned to check whether the provider was meeting the legal requirements and regulations associated with the Act, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.

Inspection team:

The inspection team consisted of two inspectors, a specialist professional advisor (SPA) and an expert by experience. The SPA had clinical experience of supporting people with nursing needs. In addition, the Expert-by-Experience was a person who had personal experience of using or caring for someone who uses this type of care service.

Service and service type:

Dovehaven Lodge is a ‘care home.’ People in care homes receive accommodation and nursing or personal care as single package under one contractual agreement. The CQC regulates both the premises and the care provided, and both were looked at during this inspection.

The service had a manager registered with the Care Quality Commission. This means that they and the provider are legally responsible for how the service is run and for the quality and safety of the care provided.

Notice of inspection:

This inspection visit was unannounced.

What we did:

Before our inspection we completed our planning document and reviewed the information we held on the service. This included notifications we had received from the provider, about incidents that affect the health, safety and welfare of people supported by the service and previous inspection reports.

We checked to see if any information concerning the care and welfare of people supported by the service had been received. We also contacted the commissioning department at Lancashire County Council and Healthwatch Lancashire. Healthwatch Lancashire is an independent consumer champion for health and social care. This helped us to gain a balanced overview of what people experienced accessing the service.

As part of the inspection we used information the provider sent us in the Provider Information Returns. This is information we require providers to send us at least once annually to give some key information about the service, what the service does well and improvements they plan to make.

We used Short Observational Framework for Inspection (SOFI). SOFI is a way of observing care to help us understand the experience of people who could not talk with us. This was because some people were not able to speak with us and tell us about their experiences living at the home.

During the inspection we spoke with 11 people who used the service and six relatives about their experience of the care provided. We spoke with eight care staff, two senior carers, three nurses, the provider and the area manager. In addition, we spoke with an activities co-ordinator, the cook, deputy manager and the registered manager. We observed care practices and how staff interacted with people in their care. This helped us understand the experience of people supported by the service.

We looked at care records of six people, staff recruitment, training, supervision records and arrangements for meal provision. We also looked at records related to the management of the home and the medicines records of people. We reviewed the services staffing levels and walked around the building to ensure it was clean, hygienic and a safe place for people to live.

Overall inspection

Good

Updated 22 June 2019

About the service:

Dovehaven Lodge provides residential, nursing care for up to 112 people. The accommodation is provided in four units situated on the ground floor. Set in its own grounds wheelchair access and parking facilities are provided. At the time of the inspection 97 people were living at the home

People’s experience of using this service:

People told us they were happy with the care provided for them and staff were caring and compassionate. They said staff were kind and attentive and treated them with respect and dignity.

There was a recognition people were treated as individuals. This was evident through discussion with people and observation during the inspection visit. People who lived at the home and relatives spoke positively about the care and treatment received. One person said, “We cannot fault the staff, they are all so kind and demonstrate respect for our needs.”

It was clear through discussion with people staff morale was very good and everyone was committed to ensuring people received care and support based on their preferences and life choices.

We observed daily routines and practices and found people were treated equally and their human rights were respected.

People’s care and support had been planned proactively and in partnership with them. People felt consulted and listened to about how their care would be delivered.

The service had good levels of staff and nurses with different skills, which were deployed in innovative ways, so they could respond to people’s needs and choices.

There was an emphasis on promoting dignity, respect and independence for people. People told us they were treated as individuals and received person-centred care.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service supported this practice.

Risk assessments had been developed to minimise the potential risk of harm to people during the delivery of their care. People told us they felt safe when supported by staff.

People were safely supported to receive their medicines as prescribed. Staff received regular training and competency checks to ensure they were safe to administer medicines.

People told us the quality and choices of food provided was very good. Healthy eating was promoted. Meal times were relaxed and organised around people’s individual daily routines.

The registered manager and organisation used a variety of methods to assess and monitor the quality of the service. These included regular audits, meetings and surveys to seek their views about the service provided.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection:

This was the first inspection of the service since they registered with CQC.

Why we inspected:

This was a planned first inspection of the service.

Follow up:

The next scheduled inspection will be in keeping with the overall rating. We will continue to monitor information we receive from and about the service. We may inspect sooner if we receive concerning information about the service.