Background to this inspection
Updated
16 November 2019
The inspection
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. We checked whether the provider was meeting the legal requirements and regulations associated with the Act. We looked at the overall quality of the service and provided a rating for the service under the Care Act 2014.
Inspection team
The inspection team consisted of one inspector.
Service and service type
This service is a domiciliary care agency. It provides personal care to people living in their own houses and flats.
The service had a manager registered with the Care Quality Commission. This means that they and the provider are legally responsible for how the service is run and for the quality and safety of the care provided. The registered manager was also the owner of the business.
Notice of inspection
We gave the service 24 hours’ notice of the inspection. This was because it is a small service and we needed to be sure that the registered manager would be in the office to support the inspection.
What we did before the inspection
The provider was not asked to complete a provider information return prior to this inspection. This is information we require providers to send us to give some key information about the service, what the service does well and improvements they plan to make. We took this into account when we inspected the service and made the judgements in this report.
During the inspection
We spoke with five relatives about their experience of the care provided to their family members, two members of care staff and the registered manager.
We reviewed a range of records. This included three people’s care records, six staff files in relation to recruitment, training and supervision and a variety of records relating to the management of the service, including policies and procedures.
After the inspection
We continued to seek clarification from the provider to validate evidence found. This included training data, the training matrix, quality assurance information and policies. We also sought feedback from staff and relatives.
Updated
16 November 2019
About the service
Divine Care Group Ltd is a domiciliary care agency providing care and support to people in their own homes. At the time of the inspection, personal care was provided to four people.
People’s experience of using this service and what we found
People felt safe and trusted staff. Safe recruitment processes were in place and there were enough staff to meet the needs of people. Staff had received training to recognise and report signs of abuse. Risks to people’s health and safety were assessed and staff knew how to manage them to help keep people safe. Where required, people were supported with the administration of their prescribed medicines.
Staff received an induction, training and supervision to enable them to fulfil their roles and responsibilities. Where required, people were supported with their dietary needs and maintaining their health and well-being.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
Staff were kind and caring and treated people with dignity and respect. People’s independence was promoted and encouraged by staff.
Assessments were undertaken prior to people using the service to ensure their care needs could be met.
The registered manager monitored the delivery of care through staff observations and feedback from people. The service had become operational in July 2019 and, although quality assurance systems were in place, the registered manager was working towards making these more robust to assist them to review service provision and drive improvements.
Relatives considered the service to be well led and would recommend the service to others. They spoke positively about the kind, caring attitude of staff.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk.
Rating at last inspection
This service was registered with us on 23/11/2018 and this is the first inspection.
Why we inspected
This was a planned comprehensive inspection.
Follow up
We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.