About the service UK Home Care Limited is a care agency providing personal care and support to people living in their own homes. At the time of our inspection six people were using the service.
Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.
People’s experience of using this service and what we found
People and/or their relatives told us they received good quality care. Staff were recruited following safe processes and there were sufficient numbers of staff to meet people’s assessed care and support needs. Staff completed an induction that helped them to understand their roles and people they would support. Staff had ongoing training and support.
Medicines were managed safely. Staff were trained and competent to administer medicines. Staff maintained medicine administration records and these were reviewed and checked for accuracy.
People had assessments that identified their care and support needs and any risks related to their health and well-being. A risk management plan was in place that provided staff with detailed guidance on how to support people safely to reduce those risks. Any changes in care and support were shared with care workers. Care records were routinely updated and reviewed.
Staff understood abuse and had completed safeguarding training on abuse and knew how to protect people from abuse and report concerns.
The provider had systems in place to monitor the service and the quality of care. The registered manager regularly reviewed the service to ensure people received care and support that was of a good standard. People and their relatives were asked for their feedback on the care provided.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
For more information, please read the detailed findings section of this report. If you are reading this as a separate summary, the full report can be found on the Care Quality Commission (CQC) website at www.cqc.org.uk
Rating at last inspection:
We registered this service on 25 January 2019 and this was the first inspection.
Why we inspected
This inspection was prompted by a review of the information we held about this service.
Follow up
We will continue to monitor information we receive about the service, which will help inform when we next inspect.
This was an ‘inspection using remote technology’. This means we did not visit the office location and instead used technology such as electronic file sharing to gather information, and video and phone calls to engage with people using the service as part of this performance review and assessment.