The Care Quality Commission
  • Care Home
  • Care home

Eleighwater House

Overall: Good read more about inspection ratings

Combe St. Nicholas, Chard, TA20 3AG (01460) 67532

Provided and run by:
EWH Investments Ltd

Important: The provider of this service changed - see old profile

All Inspections

During an assessment under our new approach

Eleighwater House is registered to provide personal care and accommodation to up to 8 people. The home specialises in the care of older people. The assessment was completed between 13 December 2023 and 9 January 2024. A site visit to gather people’s experiences and observe care practices was carried out on 13 December 2023. Where people were at risk of harm, assessments were carried out, however some of the assessments required additional information to ensure they covered all of the mitigating actions in place. Staff had not always received all the training required. However, they knew people well, knew how to support them safely and people were complimentary about the care they received from staff. We did not find that these shortfalls had impacted people’s care and these issues were rectified during the assessment. There were sufficient and consistent staff to meet people’s needs and provide personalised care and support. Staff knew how to recognise and report abuse and told us they would not hesitate to report any concerns to the registered manager. Staff promoted choices and independence and worked around people’s preferred routines. Staff had received training in equality and diversity and worked in a way that encouraged people to share their views.

27 November 2019

During a routine inspection

About the service

Eleighwater House is a residential care home registered to provide personal care to 8 people aged 65 and over. Accommodation is arranged over two floors. A stair lift gives access to four bedrooms on the first floor and there are four bedrooms on the ground floor.

The home is set in extensive grounds in a rural location.

People’s experience of using this service and what we found

People felt safe and well cared for at the home. They told us they felt comfortable and relaxed with the staff who supported them, and our observations reinforced this view.

Risk assessments were carried out to make sure people received their care safely in a safe environment.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice. People told us they could make choices about their day to day lives. Staff knew how to support people who lacked the mental capacity to make decisions for themselves.

People were cared for by staff who were kind and caring. Staff treated people as individuals and respected their values, beliefs and lifestyle choices. People were involved in planning their care and support.

People were supported to maintain contact with friends and family and visitors were always made welcome at the home. People told us friends and family were provided with meals and refreshments when they visited.

The home was well managed by the registered manager who was also the provider. The registered manager worked alongside other staff which enabled them to constantly monitor standards and listen to people’s views. People said they would be comfortable to raise any issues or worries with the registered manager.

The registered manager listened to feedback and was committed to making changes and improvements to ensure people received a high standard of care and support.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

This service was registered with us on 6 December 2019 and this is the first inspection since it was registered to the current legal entity.

The last rating for this service was Good (published March 2018). Since this rating was awarded the provider has altered its legal entity. The home has also increased the number of people they are able to accommodate from five to eight. We have used the previous rating to inform our planning and decisions about the rating at this inspection.

Why we inspected

This was a planned inspection based on the date of registration.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.