Bumblebee Lodge

On this page

• Overview
• Person-centred Care
• Care provision, Integration and continuity
• Providing Information
• Listening to and involving people
• Equity in access
• Equity in experiences and outcomes
• Planning for the future

There was evidence to show staff worked with people and their families to achieve the best outcomes for them in their care.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Person-centred Care during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Care provision, Integration and continuity during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Providing Information during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Listening to and involving people during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Equity in access during this assessment. The score for this quality statement is based on the previous rating for Responsive.

Relatives we spoke with felt their family members were supported to achieve the best outcomes in their care. They told us they were very involved in supporting their family member, but that staff had managed to achieve some things to improve their family member’s life which they had not. They gave examples of one person’s significant weight loss and improved mobility and another person being supported to manage their anxieties and undertake activities of their choice.

The manager was able to give us a number of examples of how people had been supported to achieve good outcomes in their care. They told us they did this through talking with people and their relatives, advocates and staff. A member of staff told us, “We have a chiropodist come out and see people and one person likes a foot massage. If people want or need any treatment we look to source it for them.”

There was evidence to show staff had supported a person, whose mobility had recently deteriorated, get the right support to help them manage this and to allow them to continue to live at the service. Staff had supported the person with medical appointments and worked with health professionals to ensure a good outcome was achieved for the person.

We did not look at Planning for the future during this assessment. The score for this quality statement is based on the previous rating for Responsive.