About the service Kingsfield Court is a residential care home providing personal care to 59 people aged 65 and over at the time of the inspection. The service can support up to 70 people.
People’s experience of using this service and what we found
People said they felt safe. Staff understood their responsibilities to protect people from abuse and avoidable harm. People received their medicines in a safe way and in the way they preferred.
Infection prevention and control policies and procedures and national guidance were followed. The service was clean and hygienic and people were protected from the risk of infection.
Staffing numbers had recently increased, and staff deployment had improved to ensure increased support and supervision for people who required it.
Lessons were learned when things went wrong and changes were made to reduce further risk and improve the quality of care and support.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
Systems and processes to monitor the quality of the service were robust and identified risk and areas for improvement. People were consulted and involved in the day to day running of the service. For example, people chose the activities and menu they preferred. People’s equality and diversity needs were considered and respected.
Staff and managers had a shared vision and person-centred approach. Staff were supported and said their managers were accessible, approachable and open. The provider worked in partnership with other professionals and followed best practice guidance within the sector.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
The last rating for this service was Good (Published 24 April 2020).
Why we inspected
The inspection was prompted in part due to concerns received about staffing and management of risk. A decision was made for us to inspect and examine those risks.
We looked at infection prevention and control measures under the Safe key question. We look at this in all care home inspections even if no concerns or risks have been identified. This is to provide assurance that the service can respond to coronavirus and other infection outbreaks effectively.
We received concerns in relation to staffing and the management of risk. As a result, we undertook a focused inspection to review the key questions of safe and well-led only. We found no evidence during this inspection that people were at risk of harm from this concern.
We reviewed the information we held about the service. No areas of concern were identified in the other key questions. We therefore did not inspect them. Ratings from previous comprehensive inspections for those key questions were used in calculating the overall rating at this inspection. The overall rating for the service has remained the same. This is based on the findings at this inspection.
You can read the report from our last comprehensive inspection, by selecting the ‘all reports’ link for Kingsfield Court on our website at www.cqc.org.uk.