Cherry Tree Care Centre

On this page

• Overview
• Person-centred Care
• Care provision, Integration and continuity
• Providing Information
• Listening to and involving people
• Equity in access
• Equity in experiences and outcomes
• Planning for the future

Staff had identified if people were at particular risk of discrimination and social isolation and positive action had been taken to integrate people with the local community. The service worked in a positive way to ensure everyone's diverse needs were met and people were encouraged to raise any issue or concern. Teamwork at the service was positive.

This service scored 71 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Person-centred Care during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Care provision, Integration and continuity during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Providing Information during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Listening to and involving people during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Equity in access during this assessment. The score for this quality statement is based on the previous rating for Responsive.

People told us they were supported by a team of people who worked around them to support their wellbeing. We asked one person about living at Cherry Tree Care Centre and they replied, "The staff are lovely anything you ask for they give you, they are really nice. I can't knock anything, I can't praise them enough." People told us their rights and choices were upheld and their friends and families were warmly welcomed at the service.

The staff team was diverse and told us they all felt supported. Teamwork was positive and the service openly engaged with their local community. A visiting advocate told us, "People are treated equally and fairly, I have never seen anything that has raised concerns." A commissioner we spoke with told us how the provider was arranging a celebration for Diwali in November across multiple homes to bring everyone together.

The service had policies and procedures which supported it's focus on ensuring everyone was supported to be free from discrimination. The service listened to feedback and views from everyone. Managers would challenge any unfair bias or lack of access to service as it had a culture of promoting equity for all.

We did not look at Planning for the future during this assessment. The score for this quality statement is based on the previous rating for Responsive.