The Care Quality Commission
  • Community
  • Community substance misuse service

Archived: Carnarvon St

43 Carnarvon Street, Manchester, M3 1EZ

Provided and run by:
Change, Grow, Live

All Inspections

1 July 2013

During a routine inspection

We spoke to two people who used the service, one of whom described their experience of CRI in Carnarvon Street as "fantastic". They said that their keyworker was: "a great guy. He never judges me, he also treats me with respect and acts appropriately towards me. It's a brilliant service."

The second person had been with CRI and its predecessors for seven years. They said they had some issues about the way they had been treated in the past, and when CRI first began they had seen a variety of drugs workers, but they said of their current CRI keyworker: "You can tell they really care. They give you time."

We found that CRI treated people with respect, and that the treatment programme was arranged to allow people to build up positive therapeutic relationships with their keyworkers. Many of the people using the service met their CRI keyworkers in local GP surgeries which meant they were offered convenient choices.

We found that CRI had developed excellent working relationships both with its partner agencies and with the commissioners of Manchester's drug treatment programme. The commissioners spoke very highly of Manchester CRI's development and delivery since it had taken over the provision in July 2012.

We found that CRI had sound recruitment policies and retained the necessary documents.

We found that CRI had a variety of methods of monitoring its own performance and maintaining quality. These included seeking the views of service users themselves.