Moorland Gardens Care Home

Updated 23 December 2020

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008.

This was a targeted inspection looking at the infection control and prevention measures the provider has in place. As part of CQC’s response to the coronavirus pandemic we are conducting a review of infection control and prevention measures in care homes.

The service had been identified for use by the Local Authority as a designated care setting in response to the Winter Plan for people discharged from hospital with a positive Covid-19 status. This inspection was to ensure that the service was compliant with infection control and prevention measures.

This inspection took place on 25 November 2020 and was announced.

Updated 23 December 2020

About the service

Moorland Gardens Care Home is a care home registered to provide nursing and personal care for up to 80 people. The service was taken over by a new provider and re-registered in January 2019. The service consists of three floors, with different units accommodating people with specific care needs, such as dementia and nursing care. At the time of the inspection, 47 people were living at the service.

People’s experience of using this service and what we found

People said they received good care and supported well to meet their needs. They told us staff were kind, caring and provided care in a respectful manner. Relatives were happy to be involved in their family members’ care. Everyone commented positively about the improvements to the premises since the provider took over the running of the service. They also said the provider was more responsive and the service was well managed.

Staff told us the stability provided by the provider had helped them to feel supported to provide good care to people. One staff member said, “There have been four provider changes since I worked here, and the current provider is the best. They have done a lot to improve the service and the atmosphere is better than before.”

The service was safe because people were protected from harm by staff who were trained to identify and report concerns. Potential risks to people’s health and wellbeing had been managed well. Staff were recruited safely and there were enough staff to provide the care and support people required. People were supported to take their medicines safely. Lessons were learnt from incidents to prevent recurrence. Staff followed set processes to prevent the spread of infections.

Staff had been trained to meet people's needs, and further training was provided when shortfalls in staff skills were identified. People had been supported to have enough to eat and drink. People had access to healthcare services when required, and this helped them to maintain their health and well-being.

Staff were respectful in how they interacted with people and supported them. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible. The policies and systems in the service supported this practice.

People received personalised care, and the use of an electronic care planning system had improved the quality of care records. The registered manager was supporting staff to further improve the information in people’s daily records so that these clearly reflected people’s experiences and their individuality. Complaints were followed up and improvements made when required.

The provider had systems to assess and monitor the quality of the service. The registered manager and staff were motivated to provide the best service they could for people and their relatives. They were keen to learn and take steps to further improve the service.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk.

Rating at last inspection

This service was registered with us on 17/01/2019 and this is the first inspection.

Why we inspected

This was a planned inspection based on the registration date.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.