We carried out a review of the data available to us about Linford House on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Linford House, you can give feedback on this service.
Linford House provides accommodation and personal care for up to two adults with needs relating to learning disabilities or autistic spectrum disorder. On the day of our inspection visit there was one person using the service.
For reasons of confidentiality we have mainly referred to ‘people using the service’ in our report. This is because we have also looked at the service’s general approach to providing care and support, and the support provided to previous people using the service.
People’s experience of using this service and what we found
Staff knew how to keep people safe and worked closely with other agencies ensure people had the support they needed. Health and social care professionals said the service went ‘above and beyond’ to keep people safe.
The service was well-staffed with a permanent team of support workers who knew people well and provided continuity of care. They were knowledgeable about people’s personal histories, backgrounds, and cultural needs. They communicated well with people using a range of methods including social stories, pictures, and signs, to enable people to make informed decisions about their own care and support.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
We expect health and social care providers to guarantee autistic people and people with a learning disability the choices, dignity, independence and good access to local communities that most people take for granted. Right support, right care, right culture is the guidance CQC follows to make assessments and judgements about services providing support to people with a learning disability and/or autistic people.
The service demonstrated they met the principles of Right support, right care, right culture. People lived in personalised surroundings and were supported to determine their own lifestyles. Staff provided person-centred care in line with people’s wishes. The focus of the service was on ensuring people enjoyed a good quality of life.
The provider, care manager, and staff shared the service’s culture of providing high-quality individual care to people in the way they wanted it. The provider and care manager listened to people and acted on their ideas and suggestions.
The service was well-organised and governed. The provider and care manager carried out regular audits to review the quality of the service and made changes and improvements as necessary. They closely supported people and the staff team and were constantly available to them, providing reassurance and guidance.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Why we inspected
The service was registered with us on 17 May 2019 and this was its first inspection for the service.
We looked at infection prevention and control measures under the Safe key question. We look at this in all care home inspections even if no concerns or risks have been identified. This is to provide assurance that the service can respond to COVID-19 and other infection outbreaks effectively.
Follow up
We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.