22 August 2019
During a routine inspection
Allied Health Services Coventry is a domiciliary care agency. It is registered to provide personal care to people in their own homes, including, older people, people with mental health needs, and people living with dementia. At the time of the inspection visit the service supported 70 people.
People’s experience of using this service:
People and relatives felt safe with staff who visited them. Risks associated with people’s care were assessed and managed safely. There were enough staff to provide the care and support people required. There were safe procedures for recruitment of staff and to manage people’s medicines.
People’s needs were assessed to ensure they could be met by the service. Staff received training and support to be effective in their role. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests. Where required, people were supported with their nutritional needs.
Staff were caring. They respected people’s rights to privacy and dignity and supported people to maintain independence. People felt involved in their care and made decisions about their care and support.
People received care from staff they knew around the times agreed. Care plans contained all the information staff needed to provide personalised care. Systems were in place to manage and respond to any complaints.
The provider and managers understood their regulatory responsibilities. Managers and staff understood their roles and responsibilities and staff felt supported by the management team. There were processes for regularly assessing and monitoring the quality of the service.
Rating at last inspection: The last rating for this service was Good. The last inspection report was published (22 March 2017). Since this rating was awarded the registered provider of the service had changed. We have used the previous rating to inform our planning and decisions about the rating at this inspection.
Why we inspected: This was a planned inspection based on the date and the rating of the previous inspection.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk.
Follow up: We will continue to monitor intelligence we receive about the service until we return to visit as per our inspection programme. If any concerning information is received, we may inspect sooner.