Updated 8 June 2017
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection checked whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.
This was an unannounced comprehensive inspection that was completed by one inspector and an expert- by- experience on 26, 27 and 28 April and 2 May 2017. An expert-by-experience is a person who has personal experience of using or caring for someone who uses this type of care service.
Prior to our inspection we reviewed information we held about the service. This included previous inspection reports, information received and statutory notifications. A notification is information about important events which the provider is required to send us by law. We also contacted social and healthcare professionals who visited the service, and commissioners who fund the care for some people using the service, and asked them for their views.
During our inspection we spoke with 13 people who used the service and 12 members of staff including the registered manager. We also spoke with nine people’s relatives.
We looked at records and charts relating to five people and three staff recruitment records. We looked at other information related to the running of and the quality of the service. This included quality assurance audits, training information for care staff, staff duty rotas and arrangements for managing complaints.