27 July 2015
During a routine inspection
Letter from the Chief Inspector of General Practice
This is the report from our announced comprehensive inspection of Rawson Road practice on the 27July 2015.
Overall the practice is rated as good.
Our key findings were as follows:
- Feedback from patients and observations throughout our inspection highlighted the staff were kind, caring and helpful. Survey information reviewed demonstrated a high level of patient satisfaction in being able to get through to the practice by telephone and make an appointment but not necessarily with their preferred GP as the practice did use locum GPs for three days a week.
- There were systems in place to mitigate safety risks including analysing significant events and safeguarding. The practice was clean and tidy. The practice used a pharmacy advisor to ensure the practice was prescribing in line with current guidelines.
- A Local Medical Director had been recently appointed to oversee the clinical governance of the practice and was proactively encouraging the use of clinical audits to ensure patients received treatment in line with best practice standards.
- Patients had their needs assessed in line with current guidance and the practice had a holistic approach to patient care.
There are improvements the practice should make:
- Have a named GP and their contact details readily available for the locum GPs if they needed to discuss patient care when the main GP was not present.
Professor Steve Field (CBE FRCP FFPH FRCGP)
Chief Inspector of General Practice