360 Care - Cromwell Primary Care Centre

On this page

• Overview
• Person-centred Care
• Care provision, Integration and continuity
• Providing Information
• Listening to and involving people
• Equity in access
• Equity in experiences and outcomes
• Planning for the future

We assessed all 7 quality statements in Responsive and rated it as good. They provided easily accessible scanning and guided injections services. Appointment waiting lists were met and exceeded the KPIs set out. There were set emergency appointments for thrombosis diagnostics. The service monitored appointments to fill any cancellations.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

People said they were pleased with how quickly they were offered an appointment and how quickly the results were sent to their GP.

Staff told us they highlighted with the sonographer if there were any special requirements, they would then arrange interpreters, or any other support required. Those who needed support could bring a relative with them for additional assistance.

We saw people being greeted by the clinic support assistant in the waiting area. The clinic assistant and the sonographer explained what would happen during the scan and explained this to the person.

People were pleased with how quickly they were offered an appointment and how quickly their result went back to the GP.

Staff described how the service worked in partnership with the GP services. Health and wellbeing advice was provided through the GP who received the scan results from the service and provided diagnosis and advice at that point.

There were partners from other surgeries and every Primary Care Network involved when planning services, which brought different perspectives and considered both affluent and deprived areas to meet local population needs.

There was evidence of good planning of clinics to utilise all appointments available. At the time of our assessment, the service was tendering for the contract to continue the service.

People said they received information from the service outlining what to expect and what, if any, preparation was required.

Staff told us how information was sent out, service users received information to enable people to make informed consent. If an interpreter was used the consent form would be signed by the interpreter to state they had interpreted the information, and it had been understood.

The access policy outlined the information required to be sent out prior to the appointment and any preparation required such as having a full bladder prior to the scan. Those who were having a guided injection were sent information to advise them of possible side effects, for example if they were diabetic and the effect the medication may have on blood sugar levels.

People were invited to give feedback on the service. The service had introduced a new system which texted people to ask for feedback which had resulted in increased completion of the satisfaction survey.

Staff told us how they promoted feedback from people which had enabled them to review the hours the service ran. For example, they found that some people struggled to attend appointments during office hours. As a result, they had added appointments to some evenings and held clinics on Saturdays to ensure accessibility for all.

The service had processes in place for feedback from people who had used the service.

People who used the service gave very positive feedback on the location of the service and access to the premises.

The leads of the service described the equality impact that had been undertaken, and although it had identified that some people may not be able to access the service due to mobility issues, they could access scans through the hospital facilities as an alternative.

The service had an access policy in place which outlined how they could make reasonable adjustments for people using the service. The service was situated within the community which enabled easy access to the facility.

People fed back that the service was good, there were very positive comments from all those who had submitted responses and those we spoke to.

The management team described the inclusion criteria for the service and alternative services were available for those who did not meet the service inclusion criteria.

The service had an access policy in place, they provided services for people over 18 and accepted referrals from local GPs. There were set criteria for which scans could be undertaken by the service which was clearly communicated to all potential referrers to avoid inappropriate referrals.

People were able to get information and advice that was accurate and up to date in a way that they understood.

At the time of our assessment the service was under review for renewal of their contract and were in the process of doing this to be considered to continue the service. They told us that they were proud of the service, and it would be a shame for the community to lose it.

The service planned activity with the ICB as the commissioners, clinics were planned to ensure there were enough staff for the service.