Corbett House Nursing Home

Updated 20 October 2023

The inspection

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. We checked whether the provider was meeting the legal requirements and regulations associated with the Act. We looked at the overall quality of the service and provided a rating for the service under the Health and Social Care Act 2008.

As part of this inspection we looked at the infection control and prevention measures in place. This was conducted so we can understand the preparedness of the service in preventing or managing an infection outbreak, and to identify good practice we can share with other services.

Inspection team

The inspection was carried out by 2 inspectors, a nurse specialist advisor and an Expert by Experience. An Expert by Experience is a person who has personal experience of using or caring for someone who uses this type of care service.

Service and service type

Corbett House Nursing Home is a ‘care home’. People in care homes receive accommodation and nursing and/or personal care as a single package under one contractual agreement dependent on their registration with us. Corbett House Nursing Home is a care home with nursing care. CQC regulates both the premises and the care provided, and both were looked at during this inspection.

Registered Manager

This provider is required to have a registered manager to oversee the delivery of regulated activities at this location. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Registered managers and providers are legally responsible for how the service is run, for the quality and safety of the care provided and compliance with regulations.

At the time of our inspection there was not a registered manager in post. The service had a manager in post who had applied to register with the Care Quality Commission. This means the provider is legally responsible for how the service is run and for the quality and safety of the care provided.

Notice of inspection

This inspection was unannounced.

What we did before the inspection

We reviewed information we had received about the service since the last inspection. We sought feedback from the local authority who work with the service.

We used the information the provider sent us in the provider information return (PIR). This is information providers are required to send us annually with key information about their service, what they do well, and improvements they plan to make. We took this into account when we inspected the service and made the judgements in this report. We used all of this information to plan our inspection.

During the inspection

We spent time seeing how people were cared for and spoke with 1 person living at the home and 2 visiting relatives. We used the Short Observational Framework for Inspection (SOFI). SOFI is a way of observing care to help us understand the experience of people who could not talk with us.

We spoke with 9 staff, including a team leader, care staff, a registered nurse, the chef, the manager, the clinical lead, and the providers. We also spoke with a visiting health professional for feedback on their experience of care and working with the management and staff team. We looked at a range of records. This included 5 people's care records and multiple medicine records. We looked at a 3 staff files in relation to recruitment and a variety of records relating to the management of the service. After the inspection we requested further records in relation to the management of the service. We also spoke with a further 2 relatives for feedback on their experiences of care.

Updated 20 October 2023

About the service

Corbett House Nursing Home is a residential care home providing personal and nursing care to up to 35 people. The service provides support to younger adults and older people, including people living with dementia. At the time of our inspection there were 22 people using the service.

People’s experience of using this service and what we found

Improvements had been made to the provider’s quality assurance systems and processes. People's medicines were now stored, administered, and managed safely. Action had been taken to ensure the safety of the premises mitigated risks to people and staff. The provider had effective procedures in place to maintain the hygiene and cleanliness of the home.

Since our last inspection there had been changes in management. A new home manager was in post.

The provider had safeguarding systems and processes in place to help keep people safe. Staff knew people well and understood their individual risks and knew how to protect them from avoidable harm. Staff were recruited safely and had received relevant training to enable them to carry out their roles effectively. Staffing arrangements met people’s needs. The provider had procedures in place enabling staff to record and report any accidents or incidents. The manager analysed these to help them identify any patterns or trends to prevent similar incidents or themes from reoccurring.

Staff supported people to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

Staff knew people well and were knowledgeable about their health conditions and needs. People were referred to healthcare professionals as required. People were supported to maintain a healthy and nutritious diet and were offered choices. People had their needs assessed.

The manager completed a variety of audits and checks and was developing these further to ensure systems were robust and effective.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection and update

The last rating for this service was requires improvement (published 21 June 2023) and there were breaches of regulation 12 and regulation 17. We served a Warning Notice in relation to good governance. The provider completed an action plan after the last inspection to show what they would do and by when to improve. At this inspection we found improvements had been made and the provider was no longer in breach of regulations.

Why we inspected

We undertook this focused inspection to check they had followed their action plan and to confirm they now met legal requirements. This report only covers our findings in relation to the Key Questions Safe, Effective and Well-led which contain those requirements.

We looked at infection prevention and control measures under the Safe key question. We look at this in all care home inspections even if no concerns or risks have been identified. This is to provide assurance that the service can respond to COVID-19 and other infection outbreaks effectively.

For those key questions not inspected, we used the ratings awarded at the last inspection to calculate the overall rating. The overall rating for the service has changed from requires improvement to good based on the findings of this inspection.

You can read the report from our last comprehensive inspection, by selecting the ‘all reports’ link for Corbett House Nursing Home on our website at www.cqc.org.uk.

Follow up

We will continue to monitor information we receive about the service, which will help inform when we next inspect.