5 October 2022
During a routine inspection
Auguste Communities Care Centre is a residential care home providing personal and nursing care to up to 83 people. The service provides support to adults and older people, including people living with a dementia. At the time of our inspection there were 17 people using the service.
People’s experience of using this service and what we found
People and relatives told us they felt the service was safe. The home was clean and safety checks were carried out. Since the last inspection the home had improved its fire procedures. There were enough staff to meet people’s needs quickly. Staff were clear about the tasks they had to complete and had time to do these. Any incident or accidents in the home were responded to and learning shared.
Staff were trained and skilled to meet people’s needs and were supported through regular supervisions. People were supported with their nutritional needs. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
Everyone we spoke with described staff as caring. Staff supported people in a way that protected their privacy, dignity and promoted their independence. People received personalised care, and planning reflected this. People and relatives we spoke with told us they felt able to raise concerns and these would be responded to. People were supported with social activities and to have contact with loved ones. The service was developing the ways families could be involved and enjoy time in the home, such as creating a café area and improvements to the garden. The environment was design to help people with dementia find their way around the home.
The home had an experienced registered manager who had good knowledge of people’s needs and clear oversight of the processes in the home. There were systems to assess the quality of the service, which were closely monitored by the management team. People, relatives and staff gave us positive feedback and told us they had opportunity to comment on the service. Professionals we contacted also told us they felt there had been recent improvements and that the manager was approachable and responsive.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection and update
The last rating for this service was requires improvement (published 10 June 2021).
The provider completed an action plan after the last inspection to show what they would do and by when to improve.
At this inspection we found improvements had been made and the provider was no longer in breach of regulations.
At our last inspection we recommended that the provider review its approach to activities, deployment of staff and continue to develop training and planning around end of life care. At this inspection we found the provider had acted on any recommendations and had made improvements.
Why we inspected
This inspection was carried out to follow up on action we told the provider to take at the last inspection.
You can read the report from our last comprehensive inspection, by selecting the ‘all reports’ link for Auguste Communities Care Centre on our website at www.cqc.org.uk.
Follow up
We will continue to monitor information we receive about the service, which will help inform when we next inspect.