Background to this inspection
Updated
3 July 2019
The inspection:
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. We checked whether the provider was meeting the legal requirements and regulations associated with the Act. We looked at the overall quality of the service and provided a rating for the service under the Care Act 2014.
Inspection team:
The inspection was carried out by one inspector.
Service and service type:
This service is a domiciliary care agency. It provides personal care to people living in their own private apartments. The service is registered to provide a service to older people and people living with dementia, a physical disability or sensory impairment.
The service had a manager registered with the Care Quality Commission. This means that they and the provider are legally responsible for how the service is run and for the quality and safety of the care provided.
Notice of inspection:
We gave the service 24 hours’ notice of the inspection. This was because the service is small and people are often out and we wanted to be sure there would be people at home to speak with us.
Inspection activity started on 10 June 2019 and ended on 11 June 2019. We visited the office location on both days.
What we did before the inspection:
We used the information the provider had sent us in the Provider Information Return (PIR). This is information we require providers to send us with key information; what they do well and improvements they plan to make. This information helps support our inspections. We used all of this information to plan our inspection.
During the inspection:
We spoke with three people who used the service about their experience of the care provided. We spoke with four members of staff including the registered manager and three care workers.
We reviewed a range of records. This included three people’s care records and medication records. We looked at three staff files in relation to recruitment and staff supervision. A variety of records relating to the management of the service, including policies and procedures were reviewed.
Updated
3 July 2019
About the service:
Your Life (Cheadle Hulme) is a domiciliary care service which is located within a large, private housing development. People own their own apartments within the development and have access to communal areas such as a lounge, garden areas and a restaurant. Your Life (Cheadle Hulme) provides personal care to people within the development who need additional care and support. Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided. At the time of our inspection there were 13 people using this part of the service. In addition, the service provided some facilities management for the development, and their staff worked in the restaurant and provided cleaning services for the communal areas and in people's apartments.
People’s experience of using this service and what we found:
The registered manager and staff demonstrated a commitment to providing person-centred, high quality care.
People’s care documentation was detailed, person-centred and outcome-focussed. They included information on people’s family, history, skills and interests.
People were supported by trained staff who knew them well.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
The safety and quality of the service was regularly monitored through a series of periodic checks and audits.
People told us they felt safe. Staff had a good understanding of how to safeguard people from abuse.
We received very positive feedback from people around the registered manager, staff and the care they received at the service. One person told us, “They’re kind; absolutely every one of them are wonderful, they will do anything for me. It’s just wonderful.
Overall rating at the last inspection: Good (published 21 December 2016).
Why we inspected: This was a planned inspection based on the previous rating.
Follow up: We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk