About the serviceYour Quality Care Services Limited (Lime Tree) is a domiciliary care agency which provides assistance with personal care to people living in their own homes. At the time of the inspection they were providing support to eight people.
Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.
People's experience of using this service and what we found
People received care and support from a consistent staff team who were familiar with their needs. Staff knew about risks to people's health and wellbeing and understood the importance of keeping people safe from harm. Accidents and incidents were monitored by the provider to mitigate future risks and encourage learning.
Staff provided effective care because they had regular training to keep them up to date with best practice. Observations of staff practice ensured staff followed the provider’s policies and procedures, such as when giving medicines. Staff worked with other professionals to ensure people had access to the right healthcare support and encouraged people to eat and drink well. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
People spoke positively about caring and compassionate staff who understood their needs and abilities. Care plans were person centred and staff ensured people received the support they needed whilst maintaining their dignity and promoting their independence. People and their relatives were positive about the service they received and felt it improved outcomes for people.
People and their relatives were involved in the assessment and planning of care to ensure people’s needs were met. People’s care was responsive to changes in their physical and mental health. People knew how to raise a concern and felt listened to. Information was available in different formats to make it accessible.
The provider had a quality assurance system which ensured people’s views were heard. The provider's audits and checks identified when improvements were required to improve the quality of service provided.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
This service was registered with us on 29 January 2019 and this is the first inspection.
Why we inspected
This inspection was carried out in accordance with our methodology for newly registered services.
Follow up
We will continue to monitor information we receive about the service until we return to visit as per our reinspection programme. If we receive any concerning information we may inspect sooner.