10 March 2020
During a routine inspection
MiHomecare is a domiciliary care agency (DCA). The service provides personal care services to people in their own homes or people in supported living arrangements. At the time of our inspection 100 people received personal care as the regulated activity.
Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided.
People’s experience of using this service and what we found:
The registered manager had a clear understanding of their responsibilities in supporting staff to identify and openly report any concerns relating to harm or abuse. Incidents and accidents were investigated, and actions were taken to prevent a recurrence. Training records confirmed, and people told us staff followed infection control and prevention procedures.
People's needs were assessed, and care was planned and delivered to meet legislation and good practice guidance. Care was delivered by staff who were trained and knowledgeable about people's care and support needs.
People and their relatives were positive about the service and the care provided. People's dignity, confidentiality and privacy were respected, and their independence was promoted. People's rights to make their own decisions were upheld. People were encouraged to maintain good diet and access health services when required.
People received their medicines as planned and systems were in place for the safe management of medicines. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
Why we inspected
MiHomecare is a new service. This service was registered with us on 22 January 2019 and this is the first inspection.
Follow up
We will continue to monitor information we receive about the service until we return to visit as per our reinspection programme. If we receive any concerning information we may inspect sooner.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk