8 April 2019
During a routine inspection
People’s experience of using this service:
One person spoke very highly of the service. The service had strong person-centred values and staff placed people at the heart of everything.
There was a stable core staff team that people knew well. There were positive outcomes and strong relationships between people and staff. People were very relaxed and happy in the company of staff and the registered manager.
Risks to people's health, safety and wellbeing were assessed. Risk management plans were put in place to make sure risks were reduced as much as possible whilst still promoting their independence.
People could make choices and staff were aware of the legislation to protect people’s rights in making decisions.
Staff supported people by treating them with respect and dignity. People participated in rehabilitation, vocational and leisure activities and staff encouraged people independence so they were able to plan to move on to more independent living.
There was clear leadership at the service and one person and staff spoke highly of the registered manager. There was a positive culture at the service where staff felt listened to and supported.
The registered manager and team leader had quality assurance systems in place to assess, monitor and improve the quality and safety of the service provided.
Rating at last inspection: At the last inspection the service was rated Good. (Report published 6 October 2015)
Why we inspected: This was a planned inspection following a period when the home was unoccupied whilst it was refurbished. The service remains good.
Follow up: We will continue to monitor intelligence we receive about the service until we return to visit as per our re-inspection programme. If any concerning information is received, we may inspect sooner.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk